The Shore Club Wisconsin, an Ascend Collection Hotel

Great location. Good rooms. Our checkin was not good. We told them we would be very late. When we arrived at 11:30pm, the lobby was open but no one was there. We called multiple phone numbers and none of them worked. Eventually a guy pitched up and told us he’d left our keys at the entrance. They hadn’t given any instructions in this regard, and it was dark so we didn’t see it.

Terrible: When I checked in I tried to prepay my room, but was told that they were having a technical issue that would be addressed. I asked about this matter the next day, and was told it was being “worked on.” At check out the same technical error was occurring, and I was given a receipt but my card was not charged due to a technical error. I asked the “owner” to fix it but was told he was too busy planning for a wedding taking place that day. All I want is for my card to be charged. Room: Spacious , but fairly basic! Good shower. Hallways: Dark, depressing & uninviting. Food: Vile cheap coffee, and cheap grab-n-go muffins Service: Hostile, arrogant, and incompetent! Do NOT stay here!!

Wonderful Hotel in perfect location!

Smelly, bad breakfast. Room looked okay. No tv remote when tv was left on when we arrived. The building I think is attached to an old church and creaked a bit. Okay service when we checked in. No service when we checked out.

First the staff could not confirm the reservation. Wanted to charge me even though it was pre paid was quoted a different amount than advertised. Second I get it’s off seasons but why stuff is on the second floor? The pool had no towels the fitness center was closed and full of crap. They said the was a confidential breakfast but it was granola bars and bananas. The coffee machine wasn’t even turned on. Upon checkout no one was even around. Place is terrible

The lake is beautiful. The food and restaurants are lovely

The advertising was a lie!!!!! No hot tub, no restaurants, no staff after 8, no bar, no free continental breakfast, parking was ridiculous, no microwave, poorly lit. Very expensive for NOT having what they claimed to have.

Spacious room and comfortable king sized bedding. Walk in shower and two spray heads, one hand held was great. Hotel location was waling dustance to dining and shops.

The place is great and you can’t beat the location, but there is no soundproofing at all. I could hear the conversations in the next room over like I was in the room with them. This means everything your neighbors do, from snoring to chatting to getting down and dirty, you will get to be a part of. Every door that opens and closes and every footstep above and beside, is a chance to wake up.

The grounds are beautiful. The lake is stunning and pristine. Staff are friendly and helpful. Rooms are ok, clean but not luxurious. The hotel is pet friendly which is awesome. I recommend this hotel and it's wonderful location!