The Shore Club Wisconsin, an Ascend Collection Hotel

The rooms have been remodeled and our clean and inviting. The staff was great and loved the surrounding community and lake. Would have liked to have the heated pool, warmer, but could be just my preference.

The hotel is nice, the linen on the bed are very good. My problem was that there was nobody at the front desk to check in. We finally called the number of the hotel and a lady said she will be there in five minutes. We had a room with a king size bed but there was nothing else to sit on, no chair of any kind. Shortly after check in there was somebody above us with kids. The children were running back and forth all evening. I called the front desk to complain to see if something could be done, but Nobody again at the front desk. What is going on??????? A little later the people next to us had a party with a lot of noise, but again nobody at the front desk. When we checked out the girl at the desk said she just listened to our message and was sorry for all the trouble. I would think that after all the trouble we had they would compensate us somehow but nothing was done. If you spend $200 for a room you expect everything would be nice. Needless to say we are not happy.

Parking is limited

Beautiful grounds and well located. Tiki bar is great, the lawns are gorgeous and the game room and pool were a big hit with the kids. All the games worked and the big leather couch was comfy. After hours there is no staff available and while they might say there is a text concierge service, I got no reply to my two texts about needing a hair dryer or there being vomit all over the mens toilet at the pool. Went for the “grab and go” breakfast, but even at 8:15 no staff in the check in area and door locked and lights were out. So after you check in, you’re kinda on your own.

Nice location. The property is in the village so shopping and dining are within walking distance. The property has a private beach with seating. The Tiki bar is between the beach and the outdoor gated pool area which is nice. Towels were difficult to get. They do not want you using any hotel towel for the indoor or outdoor pool, let alone the beach front. I didn't pack for that so it was a little inconvenient. Drinks were good at the Tiki bar, go anywhere else for food.

Booked the hotel for a 4 night stay. Not overly impressed. Parking is tight as the lot listed for parking was blocked off indicating reserved. Back side view from room is parking lot, Front side is nice park like. No maid service at all during our stay. Helped ourselves to coffee and clean towels. The room was good, bed good, bathroom, good.

Beautiful hotel. Walking to the bathrooms up hill was very dangerous . We had a work event and the food was very good but very cold due to the employee not watching the heat on the warmers.

Rachel at the front office was super nice and helpful. Room was very nice.

The hallways are dark and poorly lit with dim LED lights. So uninviting. Room is basic. Poor LED lighting in center of room that gives off awful light. Other lights are two reading lamps stuck to wall with very dim lights. They chose to use a sliding barn-style door on bathroom, which does not offer privacy AT ALL. Cups are open instead of sealed in a plastic bag, like you usually find in a hotel. How many times has housekeeping just re-stacked them when they may have been used? No clock on night stand, no ironing board/ iron. No towels in pool area when we were there in evening. Outdoor pool poorly lit, and hot tub was cold in evening. No one at the front desk after evening time. So if you want a cup of tea, forget about it. We paid $350.00 nightly rate. For this money we expected more. If the room was around $200, I would not be writing this. We went over to the Osthoff and saw what we could have had for the same price. Even the food options at this hotel are not great, and The Social was closed one night. And the Theater, where we were told had karaoke was closed each night. BTW, the town was completely shut down. It's August, I realize kids are back in school, but I've never seen this kind of thing in any other town I've visited off season. We won't be back.

Loved the location for its proximity to Road America for the Indycar race weekend. Enjoyed the beach access to the lake and the cute tiki bar. We used the indoor pool and game room with our 9-year-old son. The complimentary breakfast in the lobby/office area was nice but basic. It was super easy to walk to anywhere in downtown Elkhart Lake. The room was nice and comfortable. Only minor complaint is the sliding door on the bathroom would not stay closed on its own which made privacy when you needed it a little difficult. We figured out how to stuff a sock in between the door and the wall to get it to stay closed all the way! We'd definitely stay again.