Hacienda Puno

My wife and I stayed at this hotel for 1 night. Cannot beat the price, location and amenities. Please keep in mind the 'grade' of this city and other available choices!! Do not compare it with hotels in the US. Couple of instances during our stay though: 1. The heater in the room was not working well. Upon request, they promptly provided a 2nd heater which made the room nice and comfortable. 2. During check-in, the staff was surprised at my reservation (which clearly said, 1 room, 1 night and 2 people). The staff said, she was expecting only 1 person. Ended up charging me an additional $10, since we were 2 people! Tried to argue, but didn't work. 2.B. Also, for some reason, they think every online booking is through 'www.expedia.com'. They do not know 'www.hotels.com'. And they wanted me to make the full payment....again! I tried to reason with them that my reservation was confirmed and amount was fully paid. They did not agree. I had to make the payment. But fortunately, the following day, they checked with someone and realized that I was correct. They promptly apologized and returned my payment, after deducting the $10, for the extra person! I will be taking this up with 'hotels.com'.

We liked the location and the hotel was pretty clean. The cable was good and WIFI ok. They also have laundry service. However, I don't think anyone has trained the staff. The guy who was making breakfast was blowing his nose and coughing in the kitchen and then not washing his hands while preparing our breakfast. We left some baggage in their storage to go to Puno and when we returned nobody knew where it was. They had to check all the rooms before they finally found it. Also, when we tried to check out the woman said that we had to pay cash, even though there were plenty of signs in the lobby for Visa, AMEX, and MasterCard and we paid for the previous stay with a credit card. As it turns out, nobody on shift knew how to work the credit card machine and we had to walk them through it. Also, the pillows are lumpy.

We stayed two nights at this hotel and it was fine apart from the fact that the windows are not double glazed - unfortunately the streets in Puno are VERY noisy, with plenty of car horns being used until late at night... We would recommend asking for a room at the back of the building, but cannot guarantee that it would improve the noisiness of the rooms. Aside from this, breakfast was very good and the staff was very helpful. The laundry service is also very good and reasonably priced.

Very basic room but warm beds and plentiful hot water. Service was mixed, bellboys were super but reception staff unhelpful at times. Early 9am check out and end of breakfast service was a pain. Breakfast room had a lovely view however.

The hotel is located one block from the City square with a beautiful church. The bathrooms were newly renovated and were beautiful and spacious. The breakfast was good and the restaurant was on the top floor and gave you a feeling of being on top of the world. After all, you are at 12,500 feet.

We spent 2 nights in the hotel. Location is great - just a block from the center. Personal is friendly and doing the best to make your stay comfortable. They has good free breakfast on the 6th floor with a beautiful Titikaka lake view.

Avoid rooms facing the street as it is on a busiest street with cars and people honking all day and night. Average tourist hotel. Bathroom is below average. Breakfast buffet, free wifi in room, and hotel service staff are very nice.

The check out time is way too early. It's at 9 am so it felt like we were kicked out.

The check out time is way too early. It's at 9 am so it felt like we were kicked out.

It was 50% off so it was a good deal. Compararéis to other options in Puno, it is really good. The service in general was not good.