Sonesta Essential Hotel Houston-I-45 Spring

They need to have more options in the breakfast is really too smal

It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.

Beds are uncomfortable.

We had to check out early due to the man in the front being controlling and telling my fiance and myself that we are not allowed to bring in our suitcases with our clothes in it because he said our backpacks which contained our work computers and folders and my purse etc was already brought up stairs. My fiance and I travel for work and we buy and sell antiques. We were supposed to do inventory of some things we have and we planned on doing inventory then bringing them back to our car. Well he said no and he threatened to call the police on us because we wanted our two suitcases with our clothes inside. We had to go out to the car just to get our clothes before we showered. Every time we would come in from work or even a store run he would eyeball us and run out the office door just to stare at us down the hallway to see what we had. He only did this to us, our business partners were livid that inventory wasn’t completed and my work computer that he made me leave in the car I was unable to do any of my work or data entry etc during our stay, the breakfast isn’t hot. It’s cereal and bagels. They are rude and very judgemental.. the first day we were here we used the cart to bring up some stuff like food and our work backpacks, we weren’t in the room for 2 minutes before our room phone rang telling us to bring it back. I was called 5 times within a 10 minute span. I would really like my money back because being harassed isn’t cool. They went in our room and invaded our privacy

We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.

Rooms spacious and clean. Newly remodeled.

Comfort & convenient

The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.

Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room

We stayed in room 305, our room was very clean, they are waiting for furnishings to arrive, totally understand with the tariffs happening that things arent finished yet! It will be a great hotel once that happens! Its ideal location to everything. Definitely staying again.. owner Mr Patel and his staff was very attentive to our needs and was very kind!