Sonesta Essential Hotel Houston-I-45 Spring

I booked because of the swimming pool and it was closed

Room cleanliness is not clean. They never came and clean the room, I booked for 5 nights, they never came once to clean my room during those 5 nights. When I checked out, nobody was at the desk to properly check me out and when I rang the bell a few times, they came out like I was annoying them and point to the desk that I can drop the key there, never say thank you even when I checked in. Customer service is bad and room cleanliness is bad.

the staff was very rude and not good at communicating and the floors where very dirty

Horrible, this place should be shut down by the state and federal government. Doors don’t close are open properly, tv remotes don’t work at all and staff could not help me. Ice machine broke down. Mental institution, I almost called the Houston police department, I heard a man on the floor above me beating another person or himself. Screaming 1:00 am horrifying. Put me in a room with broken glass dirty towel’s on the floor and then move me to an another room. I want my money back, Expedia. Com should not do business with this horrible place

I would not recommend anyone to stay at this hotel it sure is nasty inside the rooms look good in pics but Horrible in person

I don’t like at all this Hotel it wasn’t the same as the photos it was bad neighborhoods and too many noise at night and also too many homeless there it wasn’t safe at all. Also I ask for an extra blanket and they said that doesn’t have anymore. I’m not coming again the areas was getos

Checked in and it was not a La Quinta like it was listed but a motel 6. Got checked in and the first room was filthy. Looked like someone had gotten a haircut in the room and left the hair all over the floor. There was dead roaches in the room. Did not look like the room had been cleaned at all. Spoke to the manager who was very apologetic and helpful. Put us in another room on another floor that was cleaner. The rooms are run down. The manager said that they just renovated but i guess the people that stay there keep tearing the rooms up. Will not be returning at all. Only positive note was the manager was very helpful.

Didn't like anything. The beds are way too hard

There is a no smoking signa everywhere in the building but the whole building smelled like weed and cigarettes. We got up to our floor and there were 2 men outside the door just for no reason. We got to our room and 1 bed was full of bed bugs pillows and everything. We didn’t even check the other the bed but i quickly went down to reception and got a full refund. We were only there for about 30 mins. Worst experience ever. We also prostitution is doing on there as well. (The 2 men in the hallway were customers waiting)

This place was supposed to be a non smoking but as soon as you set foot on site it smells like a bar, walk in the hall ways and it smells like everyone is smoking pot, carpet on the hallways dirty,