DoubleTree by Hilton Hotel Bristol South - Cadbury House

Very nice room with beautiful view of the gardens. The spa was awful very dirty

Great hotel and facilities but the air con / heating in the room wasn't working so the room was cold

Super location near the airport and Clevedon

Lovely stay, very friendly helpful staff. We will definitely be back again !

My room was located on the lower floor (zero) and there was no heating or tv working in the room - I contacted reception who said I could have moved rooms if I wanted to but they didn’t have any ! (Pointless offer) they offered to bring a heater but the tv would not be looked at until the following day. When I asked about my discount I was told I needed to go to reception and register my card before they would put my order through to the kitchen, so I did this. I went to reception the following night to settle my bill so I could leave early the next morning and asked about my Jet2 discount that we are eligible for at all Hilton properties (due to the amount of business we place with Hilton hotels) I was told I would need to see the receptionist on shift the next morning as she did not know how to process it. In the morning there was a note pushed under the door which said my credit card had been declined and I needed to contact reception, when I enquired the payment had gone through and when I asked to settle my food & parking costs I again mentioned my discount and was told ‘you only get it when booked by jet2 directly! I disagreed and said I always pay separately for food, parking and drinks which is also settled on a jet2 company credit card and still get the discount, but she refused to do anything further so I paid and took my receipt and left! My receipt for my accommodation was for £232.40 but £278.00 has been taken from my company card! Not impressed at all!!

Great hotel if had at the right price and very near to airport.

Good food

Had a fantastic experience, the staff were nothing but impeccable and the overall stay was excellent! The pool & facilities there were great! The restaurant options was handy to have and of decent quality with MPW. Main negatives were lack of hand towels - seemed to be a shortage in the hotel as other people having this issue. Also doors weren't insulated too well as could hear lots of noise in corridors at night and early morning. The parking fee is also a joke for hotel guests - this should be either free or very good value. 4 nights equalling £40 is a bit of a joke. Overall though, had a really good experience despite being slightly worried with others feedback. Service though was perfect!

Staff were helpful, the food was amazing and the gym had great equipment!

Nice hotel but needs updating , dining area very dark. Bar toilets smell every time door is opened and they are in the middle of the bar , with seats looking right in .