DoubleTree by Hilton Hotel Bristol South - Cadbury House

Initial check in was a bit hostile but the other receptionist made up for it! Room was ready early the room was clean and comfy. The spa and leisure facilities were great and the gym very well equipped. We didn’t eat in the bistro as it shuts early on a Monday but went to a lovely nearby pub. The grounds are beautiful in the hotel and worth a wonder. The car park seems pricey at £10 a night but the breakfast was stunning. Overall very pleased.

Booked for a family break. We found the facilities we’d looked forward to disappointing. Limited swimming times for under 16s meant we couldn’t use the pool in the morning before our trips out. TV didn’t work in our room for the first day. Steak restaurant was good. Pizza place, wasn’t - 2 cold pizzas and 1 burnt. Overall hotel is nice and staff were helpful. We felt they could be more open to families and they needed more staff in the club area.

Amazing

Wonderful food. Very average service

Staff were very friendly and efficient. Stay was relaxing. Only thing us would have been nice to have hot chocolate in the room for a non tea or coffee drinker.

I just want to start this by saying I cannot fault the staff at all. Every single staff member we spoke to was welcoming, friendly and warm and actually were one of the only good things about our stay. The Club was the other only good thing about the stay. The room was small and didn’t come with a fridge (just like any basic travel lodge or premier inn would). The toilet was full of limescale. The TV was useless - it uses a casting tool to make it a “smart” TV and uses this through a shared WiFi - but as soon as you connect to the WiFi, your device then won’t load what you want to play. It quite literally doesn’t work at all and when we asked about this we were just told the tv doesn’t connect to internet and that was it. We decided to order room service as the menu reflected white a lot that was served in the restaurants. We didn’t mind about the wait as it was Valentine’s Day. But the food was shocking. The burger reflected an Iceland frozen patty - dense and dry. The tomatoes were practically green and hence very hard. The mac and cheese was just overcooked pasta in a milky runny sauce with a slice of melted cheese on top. And all for £50. The room in total with the food was £245 for one night with breakfast - please if you’re reading this - STAY AT A TRAVELLODGE AND DONT WASTE YOUR MONEY!!!

I found that two of the receptionists we encountered were quite rude and blunt however one lady was lovely

We stay here multiple times a year and usually its quite pleasant hence going back. But this time; the outside hot tub was freezing, the TV in the room was broken (remote worked but slow to no response from TV) and no welcome cookie! All just a bit disappointing. Food in the restaurant was nice though.

Scored high on the usual cleanliness and staffing ratings however rated down overall because: 1. Our quality of sleep was awful. The pillows weren’t our cup of tea which we understand is different for all but the banging and clanging noises all night near our room were irritating. Yes we turned the A/C off in case it was that. 2. £10 to park your car at a hotel you’ve already paid quite a lot of money to stay at is daylight robbery. We were luckily going out so could leave our car elsewhere.

It was a lovely hospital. Sadly our heating didnt work but the receptionists was so lovely she managed to provide us with extra duvet. Marcos restaurant was do lovely. Staff were so nice.