Mercure Surabaya Grand Miram

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.

あまり対応よくない

6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants

Nice hotel, decent price, close to downtown, friendly staffs.

スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.