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7.8 / 10 Guest Rating

Mercure Surabaya Grand Miram

Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189, Surabaya, ID

Mercure Surabaya Grand Miram - main view

About the Property

Welcome to Mercure Surabaya Grand Miram, your ultimate retreat in the heart of Surabaya!

Indulgent Spa Experience
Pamper yourself at our exquisite spa, offering revitalizing massages and luxurious facials designed to leave you feeling rejuvenated and refreshed.

Culinary Delights
Savor the international flavors at Trimurti Restaurant or choose from two additional dining venues. Room service is available 24/7, ensuring delectable meals are just a call away!

Endless Recreation
Dive into our stunning outdoor pool, unwind in the hot tub, or energize your body at our health club. With complimentary Wi-Fi and business facilities, we cater to both leisure and corporate travelers alike.

Don't miss the chance to experience unparalleled hospitality — make your reservation at Mercure Surabaya Grand Miram today!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.8
Very Good51 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

J
John
Verified booking
Standard Room
Stayed in Nov 13, 2017

"Goed hotel "

8.0

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling

Helpful?
E
Eko
Verified booking
Standard Room
Stayed in Jun 30, 2017

"Family trip"

8.0

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 18, 2017

"Good"

6.0

not good.. the room view is not city view ..but a rusty wall

Helpful?
T
TeAtarau
Verified booking
Standard Room
Stayed in Dec 17, 2016

"rather disappointed in 4 star"

6.0

Most of the staff were fab except a couple times we stood at concierge desk while the boys had their chit chat. Got my beer (butang)(yummy) before my friend and she ordered 1st. Told 2 other staff members b4 getting it. They were'nt busy. Disappointed that NO tourist desk. Its a 4 star. You get 1 towel per person and 1 bath mate. Unless you ask which they happily give. Thanks housekeeping staff. 1 toilet paper and its NZ budget. Other country people prefer toilet paper to water spray thing. You never know where thats been. Hairdressing staff were fab. Spent 2 days in there.

Helpful?
D
Devi
Verified booking
Standard Room
Stayed in Nov 19, 2016

"convenient and clean hotel"

8.0

Mercure Grand Mirama Hotel always be our hotel to stay during in Surabaya. The position is in the main street of Surabaya and has a restaurant with delicious food (Trimurti Restaurant).

Helpful?
S
Scott
Verified booking
Standard Room
Stayed in Sep 17, 2016

"Centralized location, close to everything "

8.0

Hotel staff was friendly and nice knew my name and room number, some of which I had never even met, knew who I was. Everyone smiled and was eager to please. Only tried the one of three restaurants and the coffee cafe. I liked how the bread and pastries were half price after 6PM. The bread and pastries were good. Coffee was really good too. I met a gentleman who worked there who told me he lived in Florida, you know the part right next to New Jersey. But he was very friendly and eager to talk to me. I enjoyed the conversation very much. People know I love to laugh. You want to stay at a nice hotel where the people care to make you happy at any cost. Then I would suggest coming here I loved my first stay in Surabaya Thank you very much

Helpful?
E
Eman Prijono Wasito
Verified booking
Standard Room
Stayed in Jun 6, 2016

"Best choice to stay"

8.0

Comfortable

Helpful?
E
edra
Verified booking
Standard Room
Stayed in May 14, 2016

"Moderat"

6.0

Business hotel... Close to business center.. Not for leisure........

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 4, 2016

"Excellent"

8.0

pelayanan cepat, staff ramah, sayang di kamar ketemu serangga

Helpful?
R
Radja
Verified booking
Standard Room
Stayed in Jan 5, 2016

"Average for me•"

2.0

I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.

Helpful?
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