Quality Suites Huntsville Near University

My reservation was lost. Then they told me I could book another room but it was going to be $40 more than the price I reserved it at. The lady at the front desk had no customer service skills at all. Will never attempt to to stay at hotel again.

Room was dirty. Had mysterious stains and the toilet was constantly running water. I had my door knocked on at MIDNIGHT to ask for a cable box in my room for another guest! Completely unacceptable. Front desk was rude and not helpful. When I went to check out I somehow wasn't in the system yet I checked in the day before? 0/10 do not recommend, take your money elsewhere.

The girl at the front desk when we checked in was dressed sooo unprofessionally. She had a midrif shirt, sweat pants sitting low that showed her thong hanging out, talking on the phone with old food containers sitting on the counter. Im embarrassed for you all if this is who you want to represent your brand for check in. Under the toliet lid was dirty on the rim of the toilet sink and the air conditioner was loud as a freight train when running. Three positives were the room was big and it was nice to have the extra seating area. The price was good and the beds werent terrible.

Some things in the room were non functional, (bedside lamp) TV was small, but the room was surprisingly big, shower was clean and the AC worked wonderfully.

The room was pieced together with old furniture from somewhere. There were cigarettes holes on the comforter and sofa. The toilet seat did not fit the shape of the toilet. We had clothes to swim but the pool had no water. The mattress was the worse! It was sunken in at the center and we woke up with back pain. It was horrible!! Breakfast was cereal and a waffle maker.

Front desk lady’s were nice when we did see them but they never answer the phone. Was there three days didn’t get housekeeping once. There was a frozen roach in our freezer. The center table was chewed up and there was a smell of dog urine in that area. The toilets look dirty. Fire alarm went off several times waking us up. The pool is drained out.

There is no breakfast. Offered only cereal, toast, waffles. Front desk staff not always available. Side door propped open because entry pad was missing.

The room had bugs, the ac unit kept shutting off. From the outside you can see all the windows where the curtains are falling off the wall. The pictures are very old this place was very poor.

First and last time making reservations at this Quality Suites. My older son and I stayed at Quality Suites in Huntsville, TX for the SHSU Family weekend to visit my younger college kid. I had 2 queen bed reservations to check in on Friday to check out on Sunday. The key room was not working on Friday night not once but twice. So I was moved to another room with the wrong bed. I was ready to check out but I was threatened by a manager over the phone for fees I was not willing to pay for someone else’s lack of planning. Saturday afternoon the room key was not working on the 3rd room that I was moved to. While resting on the Saturday afternoon, a male employee came in trying to take the TV. I didn't request anyone to come into the room and take the TV. It was a terrible experience one after another. The pool was empty and dirty. No wonder not many people stayed in this location.

I stayed here this past Saturday night, and unfortunately, the experience was very inconvenient. I had to be moved to three different rooms by staff because of multiple issues — one room had no air conditioning, another had no working TV, and the last one I ended up in had no hot water. The exterior of the property was also in poor condition, with construction going on, grass torn up, and nails scattered across the parking lot. To top it off, there was a bug in the bathtub when I went to shower. Overall, this stay was far below expectations. I would not recommend this location until major improvements are made to both the rooms and the grounds.