Sheraton Shenzhen Futian Hotel

This is a nice, clean hotel that takes great care of their guests. I had several special requests during my 5 days stay which they were always happy to accommodate whether the check in person, Lucky, the concierge staff who helped me send FedEx which is not so easy for a foreigner, the cleaning staff, the F and B manager and even the wait staff. Staying there for 5 days and eating the buffets for every meal since I was there for a conference, I did find that the variety of food could have been improved. The Italian restaurant, Mezzo, also needs to improve its offerings in my opinion. Overall, it is not particularly luxurious from Western standards.

The sign of hotel was not obviously shown in front of the hotel, so we needed to take some time to look for it. We celebrated our anniversary there and the hotel put in some romantic decorations and offered us a complimentary cake which was very delicious, we really appreciated it. Overall the hotel was great, if the buffer breakfast could provide more varieties then it would be excellent.

the rooms smelled

The hotel and location is great. The room was huge, a very pleasant surprise. The shower wasn’t great as just a shower wand and the water wasn’t hot. The room was freezing and the temperature control wasn’t working well. There was mould under the mirror in the bathroom

Shower is weak and TV picture quality and channels not international enough

Excellent location, great services, very good conditions. Quality matches or even exceeds its price.

Location ok but front desk is awful No thank you I don’t need to say anything

Quality of coffee at breakfast was not good but Starbucks is not far.

All our requests (higher floor, city view, away from lift lobby) were not accepted without informing us while checked in. The staff told us that our room type had been upgraded, but in fact the room was booked at that grade. The cost of breakfast is, in my opion, expensive and we didn't have it since there are loads of food stalls/restaurant nearby. The room is spacious but a bit old, and it is facing other wings and above the ventilation vent...no view at all. The gym is excellent and the indoor swimming pool is good. But the outdoor swimming pool is old

Great location, right above Metro Station and surraounded by shopping malls with nice restaurants. All staff are friendly and helpful. Room is clean and large.