Sheraton Shenzhen Futian Hotel

Good service at counter. Helpful reception and customer service Officer

Will send a email to ask for any special requirements before the day of check in, and they can fulfill the requirements Bed is comfortable, room is clean

Good location, upgrade to a better suite but my girlfriend left her vibrator behind but the staff did not inform me after room check.

There was an issue but the management try to solve it

We checked in at the hotel, paid deposit but they said the room wasn’t ready and asked us to come back and get the key. We came back after a long day (at 2am) but only to find that they have sold out our rooms!!! At this current moment the issue was still not yet settled. Not a chance again for me to stay here.

Grand hotel. It is great for business. However, the price is high.

Couldn’t find my reservation, and after an agonising 45 minutes, and a couple hundreds of dollars of roaming calls, with virtually little assistance, they still can’t find my booking. Then the supervisor Sophia finally took over and found it in 20 seconds! I have been here many times and usually I am normally satisfied with the hotel and it’s staff but this time I was disappointed. In addition, other local hotel guests never wait in line and are extremely rude. Next time I would rather just go to Ritz Carlton, also Marriott but the quality of the staff and guests are much better.

The movies are very new, RMB 58 unlimited viewing, room was large and comfy, overall a pleasurable experience.

This is the only 5 stars hotel that i had un-pleased staying. First, when the elevator door opened, old and mold smell from the floor carpet is disguising, like dirty rug never got clean well. in the room, all is very old and small. the shower room is very small, and in a bad design, after a quick shower, water anywhere! There's no temperate control in room, it was so cold, i had to ask portable heater and comfort. The most horrible thing happened is the Bluetooth speaker in hotel ring at 6 a.m.on Saturday, while i worked late until 2 a.m. which completely ruined my weekend!!!

The only complain i have is that i did not get to utilise the hotel facilities due to winter weathers. But the room is so comfortable i really dont feel like going anywhere but stay in the hotel room all day. Thank you.