Uno Hotel Thames

When we arrived we discovered this hotel had been closed for about 6 months. We sent you a review and statement about this hotel over a week ago and did not receive a response from you. We are literally stunned to discover we did not have a place to stay!! Fortunately 2 of the construction worker were able to help us find another hotel. We had been driving for several hours and were looking forward to staying at this hotel. We were completely stressed out over this situation. We were only able to find a hotel several miles away which was not convenient to any restaurants, shopping or public transportation. The only good thing was that it was a UNO property. I would expect some compensation from Expedia for this inconvenience.

The hotel is actually closed for a refurbishment, there was no actual booking, however the staff sorted 2 rooms for us, very friendly staff.

Building work in progress. Good location. Lovely staff.

Friendly and great location with easy parking. Room was clean although a little dated, but as they seem to be renovating sure this will change. A shame lots of hotel is closed for renovations and not mentioned when booking, however the great view, clean and spacious room and ease of stay means I would happily stay again.

The hotel is very basic and is currently being refurbished. There are no dining facilities. The heating wouldn't work in our twin room so we were moved to a family room when I complained. We stayed here as we were walking the Thames path and it's in a great position for that. So hopefully when it's finished it will welcome other walkers.

The hotel has a very rich history and shows its age. It was under major renovations November, 2024. The staff was awesome and the hotel is very clean. There is no elevator and since the lower level is under construction it requires carrying luggage upstairs. There is a secured parking lot at the hotel.

Filthy decor in room, TV and heating didn't work, hotel corridors filthy otherwise the room was fine!

This property shouldn't be open. It's a building site. The communal areas are dirty, half of it is closed, the other half should be. It's freezing cold, the staff have no idea and the manager is a liberty taker. DO NOT STAY HERE. We found another hotel to stay in (The Thames Riviera Hotel just down the road - so much nicer) and I am now fighting to get my money refunded for the Uno Thames Hotel. Shocking.

On arrival of the hotel we noticed the restaurant was closed for renovation, only to then find out the entire 1st floor was also under renovation. We stayed in a suite 209/211. The room we stayed in has wallpaper peeling off the walls, carpet was dirty, bathroom has black mould on the tiles all around the shower and the shower curtain was stained and disgusting. A toilet bush was leaning up againt the wall with no cover. Renovation work was on going until 8.30pm, which kept my 5 year old away. We were then woken at 6am by people talking above the room. I understand the building was built in the late 1800s but the siund was as though someone was shouting outside the door. The hotel smelt like a mix of building dust and curry. The two member of staff i spoke to were polite, bedding was clean and the carpark being included in the price are the only positives from this stay over. Photos show the state of the room.

We stayed here for a wedding for 2 nights unfortunately we were charged a 2nd time for our stay for 2 rooms / 2 nights and as we could not connect to the WIFI at first we had no choice but to pay but after a short while we demanded a refund after showing proof of payment in the APP. We were also told there was a flood on the first floor which meant that the communal areas were covered in building dust / debris on the carpets. After reviewing previous reviews it seems they're having upgrade works done and not a first floor leak! The restaurant was not open for business and the breakfast was served in the bar and was as basic as it gets however the cheese and ham was not covered in anyway to prevent cross contamination. We spoke to a helpful young lady called Lily who was happy to help with our queries. On checking out part of our party in a 2nd room were told to pay an additional £25 and felt very anxious as they couldn't leave as the booking was in my name. No explanation was given for the charge which after several minutes was all of a sudden dismissed. The double rooms are tiny, beds way too soft,shower is a trickle at best and a sewer smell in the bathroom. Although we thought it was good value for money at the time we wouldnt stay again for free.