Uno Hotel Thames

My wife & I have stayed at the Uno Thames on several occasions over the past 5 or 6 years because of its location near to my brother in law. It has some lovely views over the river and makesxa great base for exploring the surrounding area. On every occasion the hotel has suited our needs and the staff are always helpful. On this particular occasion the restaurant was closed for refurbishment but evening meals were still being served in the bar/lounge. The meals are excellent.

The staff were attentive and helpful beautiful view over river. Fairly priced alcohol. Good price for what you pay. NOW. I believe there’s new ownership. The place needs lick of paint I thought the limited food menu was a bit pricey. Single room needs new carpet and bed but did the job. Seating outside was shabby and falling apart. If they are new owners I wish them well in bringing this hotel up to scratch

Excellent greeting by Receptionist. Dealt with all requests very efficiently.

Very clean, staff friendly and helpful, next to the Thames - great view. We didn’t use the bar and restaurant but looked ok, easy free parking. The hotel is a bit dated and tired and does not have a lift. Great price.

The staff were lovely, the place was clean. Just needs a bit of updating. Would stay again

Quiet, peaceful, safe, convenient and pleasant environment with welcoming and friendly staff

We liked the position of the hotel right by the Thames and near the Promenade for the Windsor boat trip we had booked, also near Jenner's Cafe for a great breakfast. The hotel says continental breakfast available but that's a pack of lies as NO breakfast is available. We were expecting an Executive River View Balcony room but ended up in a side view river view room with no balcony.Also we were looking forward to the Italian restaurant advertised but this had closed down due to new owners, and the only menu available was a limited one which could only be eaten on small tables in the noisy, busy bar with smoke from cigarettes drifting in through the doors open to the terrace. So on both our nights there we had to grab a sandwich from the nearby garage as we have limited mobility and unable to venture out to find somewhere else to eat. One of the reasons we booked was for the Italian Restaurant and either Expedia or the hotel should have informed us that it was closed!! So with no breakfast and no dinner and no balcony room we were very disappointed as we had been looking forward to this weekend away for a nice break as I am 73 and my wife is 68 and we don't get much chance to get away. The staff were very polite and helpful, especially Lilly on Reception and she was very apologetic about the things that were lacking, but unfortunately it couldn't change our disappointment.

Exactly what I required

Very tired property but large room with comfortable bed and lovely views of the river

Most uncomfortable bed , paper thin walls , old and dated, breakfast as advertised not available, Woman at front desk not very friendly, toilet barely flushed . Won’t be returning