Tsokkos Paradise Village

Firstly the the hotel is nowhere near 4-star standard. Our room was dirty, the bath was stained green, the shower curtain was mouldy and there was a constant smell of sewage. The bed was absolutely horrendous. With just one very thin undersized sheet that could be tucked underneath the mattress and no mattress protection. The bed itself was extremely uncomfortable and unstable, clunking with every movement, we had to use a book to stop it wobbling. There was an ant infestation, and after staff sprayed, they left the dead ants on the worktop. Basic supplies like toilet paper weren’t restocked. The banisters at the entertainment area were unsafe and not far from completely falling where the mini disco was situated. Extremely Dangerous for children. The mini disco would have a very abrupt ending every night were the kids would stand waiting for the next song when in fact it was finished. Wi-Fi didn’t work in our room at all. The most distressing issue was a serious incident involving a male waiter who acted inappropriately toward our 19-month-old son. He waited for my husband to leave the table at breakfast when he approached my son and started stroking his head whilst wearing his cleaning rubber gloves, he made inappropriate comments suggesting that he and I “make a baby,” he tried lift my son out of his highchair twice despite being told not too then proceeded to kiss my baby on the cheek. He then trapped my son’s fingers between the tray and table. He told me that my daughter wasn’t beautiful but my son was. It’s was quite distressing. That evening, the same waiter was coaxing my son to come to him. Again he was told not to. He proceeded to pick him up on more than one occasion and kissed my son again despite being told not to. When we complained, another waiter said “see?” as if it was a known issue. The man was spoken to but then became aggressive, pointing and making obscene swearing gestures. When we reported this to reception, no manager was available, and although we were later told he’d been “spoken to,” no apology or follow-up was ever given. We were later offered free drinks, which seemed to be an attempt to smooth things over without addressing what had happened. The waiter continued to stare at us for the rest of the stay, leaving us feeling unsafe and deeply uncomfortable. What should have been a happy family holiday became traumatic and distressing. Both the standard of the hotel and the handling of a serious safeguarding issue were completely unacceptable. I have made a formal complaint to EasyJet Holidays to investigate this property and its staff. Families deserve to feel safe — we absolutely did not.

We did half board for one week at Tsokkos Paradise Village. It claims to be a 4 star hotel. There are certain things that are good about the hotel like its location and the design of the hotel premises. The food at breakfast and dinner was very good and tasty. However the drinking water provided at reception and at breakfast tasted weird. The staff were ok but not friendly as you would expect in a hotel and they seemed to be going through the motions; one or two were friendly and professional. I cannot understand why the hotel has a 4 star rating. There are certain things about the hotel which makes this rating misleading. The rooms are very dated. Our room had furniture which clearly needed updating. The sofa bed was very old and looked dirty. The walls needed painting. The mini fridge was rusted on the outside and the air conditioner looked dirty and had bits of tape holding parts of it together. The balcony furniture was dirty. The space dividers, in some parts, were broken. The television was old fashioned with few choices of channels to watch and there was no way to play personal files through a usb port for example. The WiFi did not reach our room and was weak and unstable throughout the property. The cleaner did not make the bed on one day but wiped the floor. The cleaner also didn't change the sheets during the stay and the toiletries were not constantly restocked. In the bathroom there was mold around the bath and the ceiling above the bath. The bath system is old fashioned but I dont mind that if its clean, which it wasn't. The toilet paper was basic, cheap and thin. The shower hose had nothing to hold it unto the wall. The plastic toilet seat kept moving and was too small. There was no soap in the gents toilet downstairs the pool area for our entire stay as the dispenser was broken . The reception gents toilet was clumsy to close the door due to lack of space. The gym and sauna was not available. One day they changed the dinning chairs which was ridiculous as they were too short. I felt like a child trying to eat my meal and it hurt my back. The sofas in reception were uncomfortable and sticky. The entertainment was unusual...There was no interaction with the audience. It was all pre-recorded. For example we went to a belly dancing evening and the dancers were introduced by a pre-recorded tape recorder/audio file. When their show was finished it was closed by an audio file. Then afterwards the young lady that was in charge of the audio file went to a corner of the stage and was scolling/texting on her phone...strange. I can see how with attention to detail, like proper cleaning, better staff training, proper maintenance, updating and painting the room; this hotel could call itself 4 star but at the moment it is not there yet.

Tssokos Village is ideally placed for a family/couples holiday in Cyprus. It is close to Aiya Napa but far enough away ti avoid the busy nightlife. It's located on a main road but rains quiet. The location is well serviced by local bus service,101 & 102 that takes you to several main areas for shops/bars etc. All for a remarkable €2. We travelled the full route that takes approx 75 mins for that fare. The room was a studio which was quite big. It was clean but as others have said requires a good refurb. The cleaners came in everyday and changed the towels. The bed was changed 4 times during our 11 day stay. We stayed half board,although there are other options available. The quality of breakfast was good with a wide choice from cereal to full cooked breakfast. The evening meal also offered a wide choice of hot & cold food. The salads were excellent! The pool area was excellent. Large pools that were cleaned daily. Larger pools for adults and a shaded kids pool. There was an abundance of sunbeds including the four poster type. There was no need to put your towels out to secure one. The reception staff were friendly and helpful especially on the first day when everything is new. The restaurant and bar staff likewise. The entertainment was as you would expect,mainly tribute style performers. To be fair,some were better than others. There was time during the early evening that was for the children.......babyshark eat your heart out! Overall a pleasant 11 days.

had such a lovely time here, staff were lovely, food was good, and overall a lovely and pleasant stay, would definitely stay here again

Honest review by 2 couples we arrived 3rd Sep for 2 weeks this is not 4 star so don't expect luxury. it's a very clean and economical hotel the rooms are in desperate need of an upgrade very tired old furniture beds sooo uncomfortable we did request a change of bed but ended up with a mattress topper for the second week of our break . The all inclusive was of decent quality but in most cases the food was very samey each day and in most cases luke warm ,the drinks were of average quality and no premium drinks available to even buy but the restaurant manager Demeritious was absolutely amazing and a very attentive host . The pool area was absolutely stunning and the water was warm and cleaned every day no issues with sunbeds plenty available. The pool bar guy was the most miserable guy I have ever met he moaned about having to make cocktails but was happy to just pour beer and water as this was easier . All in all if you want a budget hotel that is outside the hustle and bustle then this is the place for you easy bus access to Ayia Napa by bus and 100 yds to the stunning Landa Beach but beware the beach restaurant as its expensive if you have kids . Unfortunately I wouldn't return but we had a nice holiday and would definitely go back but next time it would need to be elsewhere on the beautiful island. R from Scotland

Pictures look great realistically it's nothing like it . I'm writing this on behalf of my daughter's. Rooms very tired desperately need updating. Pools are great . Grandkids loved it . Food I was told not the best ☹️. Not much entertainment in evening. WiFi nigh existent . awful night nothing .. You can rent bikes buggies car from reception . Bicycle are 10euro but looks more like they need some tlc ☹️. Tho I did use one that was ridable . Would they go again 🫣☹️☹️. Desperate for reservation. There's a few bars 10 walk away but not much else . Water world is 30 mins walk away . Nice harbour near by if u like big yatchs ⛵⛵. Over all meds ££ to update and WiFi sorting

Difficult to give hotel a higher score than two due to things that mostly could be changed. Room was filthy when we arrived. In the bedside cupboard there were bra implants (Chicken fillets) and under bed earbuds so obviously hadn't been cleaned. Noticed during our stay the cleaning consisted of a mop on the open areas of room. Balcony or bathroom not touched. Very outdated furnishing and bed was old thin mattress with two sheets and nothing else. Pool and area around it were amazing. Always lots of sunbeds available which we havn't found at any other hotel in high Summer. Pool bar serves great cocktails (Free if all inclusive) and chap there everyday works very hard. Food ok but don't let picture on Jet2 of the restaurant deceive you. No table clothes and plastic patio chairs. Ran out of glasses couple evenings so wine from plastic cups and same in morning when only paper cups for coffee. Entertainment in evening pretty much non existent. Bar staff in evening seemed like they resented you for dragging them away from their phones. Shame because some staff seem like they're really trying to make things work. Beach five minute walk away is lovely but gets crowded at weekends. Definitely wouldn't go back as it is. At the end of the day it's a hard worked for holiday and would expect better facilities and service for the rating it is given.

I would like to start off with the hotel staff who were absolutely lovely, friendly and always with a smile on their faces. The hotel rooms do need a little TLC, as they are slightly outdated and to be honest they could’ve have been cleaner (a lot of spider webs and spiders). However we did tell the cleaning lady this and she made sure to give the room a good clean especially as we had a baby who was constantly on the floor. Our bed sheets were changed everyday and we were provided with fresh clean towels on a daily basis, but I think this has more to do with the fact that we tipped our cleaning lady on the first day. The food was good, lots of fresh salads and fruits and lovely hearty meals in the evening. There was also a variety for children like mine who only eat pasta, pizza and nuggets! You could hire pool/beach towels for 10 Euro each and you be refunded once the towels were given back. The hotel was a 2-5 min walk from panda beach which is spectacular and 5 min drive from Nissi beach. As well as a 5 min bus drive to the restaurants and strip. Entertainment for kids could be better but we spend most nights out about walking. But if your a family who like to stay in in the evenings I would say there was not much for kids to do. The only downside I would say was we had neighbours who would have domestic fights every night (tearing down the place). But that was not the hotels fault. Lovely holiday but wouldn’t stay again due to rooms being outdated.

I went to this hotel for 2 weeks, my room was only cleaned once, the other times they just made the bed, gave fresh towels and some toliet roll- but this wasnt all the time, sometimes I had to ask. There was a fake nail underneath my sink for a week, before my son saw it and threw it away. The floor was never cleaned! There wasnt any hand soap in the bathroom, but plenty of shampoo and body wash. The food wasnt the best, but tbh everyone said the same at other hotels. The pool was really nice and big. The entertain was terrible, only thing was the parrot show which was only about 20mins long. Our room was right beside the speaker and stage, so no early nights if we wanted one. We had no holiday rep, no information was given about what trips to do- no leaflets available. We had to find our own excursions.

Very good acomodation conditions,room with large bacony,very clean. Food for all tastes,lots of varieties and very tasty. Friendly staff and helpfull. The beach is located 2-3 minutes away from the hotel. Highly appreciated and recommended!