Hilton Garden Inn Hattiesburg

Hair was in the tub the carpets wasnt vacuum my son got ate up by something no

We are in town for a class reunion held here. It has not started well. No way to call front desk because phone is unplugged with no way to plug it in. TV remote doesn’t work..the answer from the front..new batteries. Still doesn’t work. No hair dryer in the room. Asked front desk for one. 30 minutes later still no hairdryer. Shower gel empty. Would not stay here ever again. Wifi doesn’t connect. Answer from desk is “try again”!

Check in was delayed by group checking in with only one clerk working. waited on line for 20 minutes- Mary was wonderful when I finally got to the desk. Really should have been 2 clerks at the desk.

As a Hilton Honors member we always feel good about choosing Hilton properties when on the road in new places. This one was disappointing and thankfully only stayed one night. Didn’t receive any service other than a quick check in and out. Realized in the morning that the coffee maker was missing from the room and we had already missed breakfast. Generally, the property needs maintenance and updating. Also, paid in advance thru the Hotels.com app then 5 minutes after checking out and getting back on the road, received a receipt from Hilton that also charged me for the room! I even confirmed with the desk before leaving that there were no extra charges. I may not use the app again if this can’t be fixed.

Very friendly and gracious staff.

Didn’t have my reservation even though I booked weeks in advance. Every hotel was booked because of the soccer tournaments. So she gave us a room that I didn’t reserve. It was dirty and no towels or toilet paper. Had to go back down to get these items but I had to bring them back to my room with no help. And to kick it off the elevator broke so I trucked them up three floors. Also I booked at this Hilton and more then other hotels because of the indoor pool and jacuzzi. Which again didn’t work. Also we got back late from the tournament and had to park at another hotel and walked a block to our hotel because the parking lot is not big enough to accommodate a full hotel. Worst experience I have ever had.

Liked the location, staff, and cleanliness!

Didn't like that the hot tubs heat didn't work, also didn't like the bedding (the blanket for the bed was WAY too hot, the top blanket was tok scratchy feeling like a hospital blanket, and the sheets were too thin to sleep under just them even with the room turned down to 60° it was too hot under the blankets)

Clean and great experience overall

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When I arrived, the hotel room had not been cleaned yet and I didn’t arrive until 8 pm. They were booked solid and did not have a room to transfer me too. Nor did they have a cleaning crew. I asked if i could get the cleaning supplies myself as we we all tired and did not want to try to book another room. I was told I can’t because it’s a liability. I asked “Can I get a refund then so I can book a different place?” and they would not refund me either saying I booked through a third party so they cannot. I called Orbitz who called the front desk three times and they would not speak to them. I ended up leaving and driving two hours back home with 4 kids because we couldn’t sleep in a dirty room. We had to drive the two hours back the next day for our event. They would t book me a room at a different hotel either. It was the worst customer service experience ever.