Fontana Village Resort & Marina

Wonderful Beautiful

Awesome place!

The location is wonderful and peaceful. The staff is incredibly friendly and helpful. We ate at Hazel’s most mornings and a couple evenings. The food was excellent. The bar has a nice selection and we enjoyed sitting out by the fireplace. Unfortunately, the cabin itself was a let down. The beds and pillows were uncomfortable and the bedspreads were full of other people’s hair and debris. They don’t wash the bedspreads between guests. There were no hangers and only one extra blanket for the 3 bedrooms. Pretty sure it was dog hair on that blanket. Glassware in the kitchen wasn’t clean, obviously just rinsed and put back. Bathrooms had zero toiletries so we had to go buy our own soap. Water pressure was very good in the shower but the hot water ran out fast for a cabin hosting 6 people. Bathrooms need upgrading, or at least hooks to hang the towels.

Upon arrival, I was very excited about this resort, it gave me Dirty Dancing vibes!! The general store had a great selection of souvenirs as well. At check in, the lady behind the desk was not very friendly or personable. We were simply checked in, shown where to go on a map that was all. No real greetings, conversation, smile or anything. We at onsite at the tavern, the staff and food were great. By the time we finished dinner, it was dark out and trying to find our room was a bit challenging. The signs on the property versus what was on the map were different. The parking for our room was conveniently located right at our door, but again, there was no lighting and it was VERY dark. When we walked into the room, our initial reaction was pleasant. However, as we were settling in, we began to realize there were quite a few issues. The room only had a few lamps, it appears that the whole theme there is to keep it as dark as possible (insert face palm emoji here). The dresser was pulled out away from the wall, the tv was not plugged in, the tv would not work once plugged in, front desk had no interest in correcting or even say they were sorry for the inconvenience...I was simply told, "i will let them know" and she hung up.There was zero water pressure in the shower and the sink drained very SLOWLY, oh and you guessed it, the lighting over the vanity area was HORRIBLE! We also informed the front desk of the sink draining slowly...she said, "ok" and that was all. No plugs either!

I was very disappointed with the hours of the restaurants. They close when they want. Saturday the 19th of October 2024 we got to Hazels at 8:17 pm. We were told they close at 9 and quit seating at 8:30 but since they had had several large groups they were not seating anymore. So we went to the other restaurant and they were closed as well even though the front desk said they closed at 9. We were 22 miles away from the closest restaurant and had to settle for a microwave hamburger from the general store. VERY DISAPPOINTED.

Only dining options are on resort. Food especially the pizza is great.

Location was very nice. It was close to all the activities I had planned for.

The room was not very clean. Bed spreads were very dirty as well as the bed skirts, floor and shower.

The stay was good. However, a few problems with the room we stayed in: Clogged sink and no hot water at the sink; tv did not work, telephone did not work. There have been some positive updating of resort since we visited last.

WiFi out the first day missing tray for coffee maker didn’t have Miller Lite package available at the store or service station otherwise it would’ve ranked a 5 ⭐️