Fairfield Inn & Suites by Marriott Detroit Metro Airport Romulus

The attitude of the staff was unfriendly.

Enjoy our stay.

Everything was great

Descent place

Lady working front desk was terrible. Returned from dinner with room access card, but not sleeve and could not remember exact room number. Ask front desk lady politely she wrote down the wrong number sent me trying to get into the wrong room disturbing neighboring guests. Returned to confirm room number she angrily told me it was the wrong number. I handed her piece of paper she wrote down incorrect number. She ignored it and would not admit her mistake. Terrible CustomerService.

Overall decent hotel close to airport and some food options. Staff was very friendly had an issue with the door. The key card reader died on last night so either someone had to stay in the room or had to leave it open.

We came to this hotel after leaving another one in walking distance that was awful. We checked in late at night but received good service from the front desk. We were relieved that the hotel was clean and smelled fine. We used the pool in the morning before we checked out and that was a nice feature. There were no towels in the pool area but we did find someone to remedy that. What we liked best was the clean, quiet, comfortable room.

The breakfast was underwhelming. They touted having fresh fruit but there was no fruit at all. There were toppings that seemed to be for yogurt but there was no yogurt. The staff member who was tending the breakfast area seemed to have an eye on the clock and a bit of stinginess with setting food out. The second that breakfast was over, she had everything pulled and there was nothing accessible. It felt like the BIG BROTHER of BREAKFAST was watching like a hawk. Not very relaxing way to start the morning. BUT, my main priority for hotels is clean & safe and courteous and that was my overall experience.

NA

The check in. We booked and paid through Booking.com website in May. The clerk advised the Mastercard on file was denied. I explained I paid via AX. She then said it was the Mastercard given by Booking.com for the reservation. She would not give us a room until it was resolved. I said that’s between you and Booking.com as I paid them and you showed our reservation. After I tried to contact Booking.com through chat and text, 30 minutes later the clerk gave us a room. I don’t know how it was resolved but it wasn’t anything I could do about it. If this is a problem with Booking.com you should have a solution or not allow your property in their system.

The room furniture is outdated Uncomfortable beds, along with a flat and dingy down comforter, I was not sure if they were clean. The breakfast was the worst, very limited options, cold eggs or a dry egg and cheese sandwich, old fruit, coffee and no creamer.I could go on. To say the least, the Fairfield needs some improvements.