Cinnamon Lakeside Colombo

Best biggest buffet very delicious food best excellent service Mohammad Rizwan

Very friendly mohammed rizwan he is recommend , chef makings evry food very delicious

Great hotel with all the facilities, great buffet, superb ambiance, great view of the lake, lively lobby. Great staff

Was planning on staying for 1 week, yet extended for 2 additional weeks due the low flights due to the unstable situation in the gulf region. Yet the hotel provided me a great service with housekeeping, room service and food and beverages. Gayan Peris provided a reasonable extenssion rate.

High tea biggest buffet chef making everything very very delicious, Mr Mohammed rizwan he is very experience and friendly service.

I stayed here during an official visit to Sri Lanka from 23rd to 28th March 2026, and had a truly pleasant experience overall. The staff were exceptionally friendly and welcoming, which made the stay even more comfortable. The rooms were quiet, well-maintained, and offered a beautiful city skyscraper view. Both the in-room and washroom amenities were thoughtfully arranged and met all expectations. One of the highlights was definitely the food. The Sri Lankan corner stood out in particular, speak to the person in charge of that section. They guide you through the best food combinations to try for an authentic local experience, and it’s absolutely worth it. Once you try it, you’ll keep going back for more! The in-house spa was another great feature. I opted for a foot reflexology massage, which was incredibly relaxing. While the pricing is on the higher side, it felt completely worth it, especially after walking around 12 km in the heat. Overall, I would definitely return to level up my CINNAMON experience.

Ms. Deena Herath Executive - Event Sales Cinnamon Lake Side Dear Deena, Thank you for the excellent manner in which you handled our event today ( Australian University Fair 2026). Everything was coordinated so smoothly and professionally and contributed immensely to the success of the event—it was truly a pleasure working with you. We genuinely appreciate your dedication, care and personal attention to every detail. Looking forward to working with you again very soon! Warm Regards Senaka Rajapakse DGM - Marketing Ceylinco General Insurance

Lovely fantastic service mohammed rizwan he is all time giving best customer service.

Serene experience! Mr. Gayan and his team are customer centric and outstanding service. Cleanliness, food taste and mattress is comfy.

I have been working in the hospitality industry for seven years and I am currently an expatriate Assistant General Manager at one of the largest hotels in the country. I had to travel to Colombo for a few matters, and staying at Cinnamon Lakeside for these three days initially seemed like a good idea. From the moment I arrived, everything started to go wrong. I checked in at midnight after a long and exhausting journey, and when I entered the room I had been assigned (having booked a Superior King Room for one person), I could not believe what I saw. I was placed in what seemed to be the furthest room on the second floor, with three beds squeezed into a small space where there was barely any room left even for a suitcase. The room was unbearably hot, the air conditioning was not turned on, and there was an incredibly strong smell of tobacco. Not understanding why I had been given more than one bed for a single occupancy, and concerned about the poor condition of the room and the handling of the situation by reception, I decided to call and report the issue. I was told that someone would come to guide me to a “new” assigned room. However, the alternative offered by reception was arguably even worse. I was relocated to the sixth floor, with views over what appeared to be a nightclub, with absolutely no soundproofing. Additionally, my room was located directly opposite a staff service area, where I had to endure constant noise throughout the night: carts, trays, voices, as well as loud music and bass coming from outside. It was a complete nightmare for someone checking in at midnight simply hoping to rest. To make matters worse, the bathroom is advertised as having a wonderful bathtub, yet the drain stopper does not function properly and cannot seal, causing the water to continuously drain out. Everything became a struggle in what is supposed to be a 5-star hotel. Given the current circumstances, where regional instability has significantly reduced tourism in the country and hotel occupancy has declined, the most sensible approach would be for staff to focus on and prioritize the guests they do have in-house and not create further inconvenience. Poor judgment, poor room allocation, and poor problem resolution. I will never return to this hotel again in my life, and I sincerely hope to be able to check out tomorrow.