Cinnamon Lakeside Colombo

Great hotel, great views, great breakfast. Gym had a lot of equipment options for a hotel, pool was not too busy and was large. Sauna was nice. Room was nice too, only issue was one night I think there was a music festival on or something and the sound was very loud, luckily my partner and I were so tired we were able to fall asleep (10:30pm) with no issues, but if we were trying to get an early night and weren’t that tired I think we may have had issues.

I thoroughly enjoyed my stay at Cinnamon Lakeside Colombo. The staff were welcoming, the stay was comfortable, all three meals were delicious, and the pool area was very enjoyable. Overall, a great and memorable experience.

Check-in took more than 1 hour. No place to sit. Had to stand in a queue to check-in. No regard or interest given to comments and requests at the time of booking. The check in staff said there are no lake view rooms at all on the 7floor which is the executive floor that surprised us much. Upon calling reservations and the website we found that there are Lake view room on the executive floor. Local guests are treated with lack of respect and suspicion all the time. We experienced this at the Executive Lounge and the Dining room. None of the staff here smile as they said they were overworked and less staff. No water or cutlery at the Dining room. Guests were stirring their tea with knifes and forks. The manager was very pleasant and tried to make amends but we were thoroughly harassed as we had to wait a long while to be seated at breakfast and the crowd inside was way more that this restaurant can hold. Resembled a crowded market. The executive lounge is a joke compared to other hotels. There is simply nothing there except a few nibbles. The coffee was horrible as they didn’t know how to make a good cup of Latte or Cappuccino. It was lukewarm when it arrived with way too much milk. We had to wait an hour for the high tea. The food at high tea and happy hours ur caused us a terrible indigestion. This was a great hotel before. But not anymore. This is my last time here. I will stick to Cinnamon Grand which is better than this. Cinnamon resorts are great. But the Lakeside uses the goodwill they received in the past to get customers but the service now is crap.

It's a great pleasure to write this review of  Cinnamon Lakeside hotel. First I would like to appreciate Mr Gayan who when I informed him of my health conditions being immunocompromised arranged for a deep clean of the room. It's the care for guests from people like him which sets Cinnamon Lakeside above par other colombo hotels.  Also my check in was under 5 minutes making it one of the fastest check ins in my experience. Ms Enoka was also extremely efficient and co-ordinated my booking seamlessly. I would also like to commend the housekeeping staff Mr Krishantha, Mr Eranda who were always checking in on us to make sure our stay was perfect. Also Mr Muthu who undertook for the cleaning of the room is a perfectionist who makes sure there's isn't any dust on the counter tops. He's a real asset to the hotel. Dining room under the care of Mr Pinto, Mr Ajith, chef Desus and Ms Vinoli ensures high quality of both food and service. I was also happy to hear of the promotion of Mr Thushara Bandara who is an excellent hotelier always checking into everything thereby maintaining high standards. I also had the pleasure of meeting the new General Manager Mr Dushyantha and in conversation I understood he expects to further raise the high standards of the hotel and is committed to making it the best hotel in the city. Kudos and thank you to everyone at Cinnamon Lakeside that makes every visit a great pleasure.

Cinnamon lakeside was a great hotel. The buffet breakfast had food for everyone and the main beds were great but the rollaway beds were not the best. Cinnamon lakeside had a great pool with the lake right next to it and their customer serves was ok. Cinnamon lakeside is in the city of Colombo I really love this hotel but the showers won’t suit everyone because older people can’t climb over the bath so they can have a shower because there was a bathtub/shower in the bathrooms. We still love the hotel and would still recommend it.

Is a lovely place to rest and relax , a very comfortable and relaxing hotel , I usually stay here because everything about it is great except sometimes very load guest, but that is not the fault of the hotel, it’s just that people need to respect others and be considerate about there environment there in and not there home town base lol 😂 anyways I always love cinnamon ❤️

Excellent service by Mr Ajith and team (Prabatha, Kavinda, Mr Gayan, Yohan, Thiranya and Himaya) and delicious food 👍🏻

Great hotel to stay and thank you Gayan The overall experience was very good. I highly recommend Cinnamon Lake Colombo Hotel.

Best five star, best hotel management, good experience and excellent service mohammed rizwan he is always nice smiling and friendly service

Absolutely loved our stay at Cinnamon Lakeside. We stay at Lakeside every year when we visit Sri Lanka—it truly offers the best value for money. The location is very convenient, and the view from the room is outstanding, especially overlooking the lake and the Lotus Tower. One of the highlights for me is the gym. Sanidu and Lakmini went above and beyond to support my workouts, and Sanidu even provided a personalised workout plan for me to continue. The breakfast buffet was excellent as well—I can’t fault anything. The only area for improvement would be the check-in process. It tends to take quite a long time compared to other hotels and can be challenging during busy periods. Thank you to the Lakeside team—keep up the great work!