Cinnamon Lakeside Colombo

very good staff...and tasty food and service and good eas tasty thank spelly laxman Rithisi take care of over table and my family this is best ghai restaurant i colombo

I checked in to Cinnomon lakeside with my family last 25th of December, Hotel recommend me Doorman, Mr danushka sampath jagoda, With his excellent service.⭐️ My kids excited about Hotel Christmas events and the food and beverages are really great and healthy refreshing ⭐️ Room condition really impressed and pool and pool side enjoyable and mind relaxing with lakeside. Highly recommend to families this property in the heart of Colombo.

We stayed in Colombo before our flight and we had an excellent stay. We got an upgrade to an executive room which was probably the best room during our stay in Sri Lanka. The room service was excellent. The facilities like the pool and the large choice of food and beverage options made our stay complete. Our flight did not leave until late in the evening and our luggage was kept safely after the check-out. We also enjoyed the food and beverage options after the check-out. We will gladly return for our next layover in Colombo.

A slightly older property but a great resort style property with exceptional service and food in the heart of Colombo.

As a local i stayed there for 3 nights during christmas, it was a good hotel for a staycation. In-room dining is worth the money, hotel overall is great.

CINNAMON LAKESIDE HOTEL. House keeping under staffed. Always having to chase them for bath towels. Bedside clock doesn't work. Staff don't understand English. It is very hard to communicate with them. Very loud music until late at night. One good waiter Donald, gave us excellent service. Worth a mention. Breakfast/lunch/dinner buffet always crowded. Guests scrambling for food. Tables not cleaned for next guest. Impossible to get served a cup of tea. I got served coffee instead of tea as requested. This Hotel is good for a short stay only. We stayed 16 days too long. Too many weddings held here. Always very crowded. Our friends booked through Booking.com at the same time as us. They received free breakfast for 16 days. We booked through Booking.com and got no breakfast for 16 days. We are moving on.

I have repeatedly informed your front desk to email me the invoice. However, up to now, I have not received it.

Used to be our go to hotel every year since 1992. The place we loved to stay whenever in Colombo. So sad to see it in this awful state of play. From needing a lick of paint to a complete overhaul of its systems, training and processes. Gone are the long serving members of staff with their experience, expertise and customer knowledge to be replaced with young, inexperienced triers. Not a 5 star experience. Breakfast buffet is a joke. Badly organised, not sufficient staff, no space, layout lacks imagination and process flow. Room service slow, food cold and items missing from the meal. On the plus side the pool remains a gem even if it now has a talagoya making a daily appearance. The remaining long service staff try so hard to make up for the inadequacies that management has foisted on them that you feel for them. So sad but I fear we have stayed our last stay here.

Fantastic and quick response from Jagodage based at the Security Department to be able to assist my clients whose vehicle was stranded just before their departure time from the hotel. He was very quick to react and found an alternative vehicle within minutes so that the clients could make their flight on time. Fantastic customer service by this gentleman.

My overall experience is great. The staff is very friendly. Foods are delicious. Beds are so comfortable. I would like to recommend this place to anyone.