Sonesta Essential Houston Westchase

Super friendly staff

elevator was broken our entire stay

Quiet and safe.

From beginning to end, the stay was disappointing. I booked 2 rooms for my family with a child, and here’s what happened: 1. One room was fine, but the second had no AC. We were moved to a smaller room, not what I paid for. 2. Two lights were broken, making the room very dark. 3. Bathroom door was nearly falling off—unsafe for kids. 4. Toilet was broken. I had to fix it temporarily myself. 5. Room key stopped working after 24 hours—had to rekey. 6. Ice machine was out of service. 7. Shampoo and shower gel came in a tiny plastic bag—very minimal. 8. Elevator broke on checkout day—only one in the hotel. We had to carry all luggage from the 3rd floor by stairs. 9. Staff response was simply: “Unfortunately.”

where do I start?? 1. our room was missing a smoke detector (safety concern) 2. the water that came out of our sink was boiling hot - had to wash my face/brush my teeth in the tub (safety concern #2) 3. breakfast was not included as advertised that was in the first room so then we got switched to another room but till not good.. 4. the shower rod was coming off the wall! 5. the shower head was dirty and moldy!

Nothing. Room dirty and shower did not work. There as hot chips, a black bra, and a condom wrapper under the bed.

Nothing. Room dirty and shower did not work. There as hot chips, a black bra, and a condom wrapper under the bed.

Nothing. Room dirty and shower did not work. There as hot chips, a black bra, and a condom wrapper under the bed.

Nothing. Room dirty and shower did not work. There as hot chips, a black bra, and a condom wrapper under the bed.

Great

The area

It is what ypu pay for but. I have nothing to complain about room was clean bed was clean restroom was clean