Sonesta Essential Houston Westchase

Nothing the hotel's room were unclean.

The smell of the rooms

As expected. Great price and reasonable accommodations.

The location of this hotel is convenient and close to many key spots in Houston. The staff were kind, professional, and very accommodating which I truly appreciated. However, the overall condition of the rooms and property left a lot to be desired. The rooms were disappointing: outdated appliances, several outlets didn’t work, and there were visible stains on the pillows and sheets. The worst part was discovering roaches in the room, which led us to request a room change but unfortunately, the new room wasn’t much better. Stains were still present, the AC barely worked, and there was mold in the bathroom. Additionally, the elevator wasn’t working during our stay, which made things even more inconvenient. This hotel could be a great place to stay if they invest in major renovations. For now, the condition of the property makes it hard to recommend.

Elevator is not working and it smells like weed on the hallway but overall its ok

Cleaned, convenient but not enough towels, coffee machine has no coffee tray.

Nice property. However shower would not get hot. Luke warm at best.

Elevator not working, they put me on the 3rd floor , and it was 4 flights of stairs up. Key stop working, and wanted me to walk 4 flights of stairs to get a new key. I told them I was not doing that, and someone did bring me a working key. The ice machine on the 3rd floor was not working, so you had to walk to the 1st floor to get ice ( reminder elevator isn’t working) No one EVER answers the front desk, but they are laughing and having fun. It’s like they turn the front desk phones to go to VM The room phone only worked when it was on speaker I will NEVER EVERT stay here again!