Club Wyndham Resort at Fairfield Bay

We arrived to ask to see a suite and were told “we don’t do that”. We went to see the exterior of a unit 15 minutes away with a “not to scale” map. Got lost for 1 hour, checked in hoping for the best as they were “closing”. I realize this is not a hotel, but still. I booked on the Wyndham app where security deposits are always shown in the “hotel policies”. Yet I was told at 8:01PM pay the $250 deposit or lose your $600 on a non-refundable reservation I made after not even being able to see the exterior of a unit. There are two options on the Wyndham app-a 1 or 2 bedroom suite. I assumed (after asking if they do Wyndham Diamond upgrades) that we would be upgraded to a 2 bedroom as that is the next/only option. The following morning I emailed the Rooms manager at the email provided (it and the WiFi code were borh incorrect) at 8AM. After emailing and not hearing back from the Rooms Manager, I texted the office at 11AM. Manager claimed the deposit requirement not showing on the Wyndham app was an IT issue, but 1 month later it still is not listed (see screenshot). She claimed I was already upgraded into a “upgraded” 1 bedroom. I know that the Wyndham app only allowed one other type of room to be booked-a 2 bedroom which would be the only upgrade according to the Wyndham app. The unit was moderately clean with many broken items including, but not limited to the deck screen door being completely unusable, each window screen being torn letting in several wasps, and the alarm clock being dead. One has to take their own trash to the dumpster and text the office for supplies during housekeeping hours (undisclosed, but sometime prior to 5PM as they complained if you contacted after that). If you extend you have to make a new reservation online only. The office will not extend or make ANY reservations. One also has to drive 15 minutes to/from said office to check out/in even for one night. Our second weeks reservation was booked on Extra Holidays (cheaper than Wyndham app the second time) and I was still supposed to receive my points. Also, FYI, I still do not have my points a month later as Wyndham Vacation rentals take 4-6 weeks per the Diamond rewards 800 number. I was charged an additional $12.37 in taxes over and above our reservation total which I had to fight tooth and nail with the Rooms Manager with screenshots from multiple calls to Extra Holidays and Wyndham as well as reservation confirmations. She again claimed it was an IT issue, when it still is unresolved just like the hotel policies section of the Wyndham app not showing a required deposit. I had to fight hard to get my $12.37 back which after trying to claim she refunded it when she did not, I finally received a $12.35 refund. We asked for a late check out after being told we would have to move units if we extended a third week. The Rooms Manager told us 11AM instead of 10AM the day prior to check out and “not a minute later”. I asked for the General Manager and finally two hours before checkout was told noon due to a town share owner coming in under contract. They turned the surrounding units over in an hour all during our stay with check in at 4PM. We moved our vehicle, and parked down the way after checking out to do some work. The cleaners didn’t arrive until 2:45PM, so the whole check out time thing was an immature power play. We had a $300 authorization pop up after checkout. I had videoed the unit upon my departure to show contents and condition. They couldn’t give a reason for this charge-I supplied the video just to be certain. The Rooms Manager then refunded it and stated she “didn’t know what it was for”. I feel had I not provided my video evidence, they were going to charge me that $300 arbitratiily. Why else would it have appeared after check out? Beware as that is likely something they do routinely as everything seemed dishonest and stingy down to being given one toilet paper instead of two on the final day when I asked for two. This stay was a tanish to the Wyndham brand we have loved and been Diamond members with for fifteen years.

My husband and I loved the Wyndham Fairfield Bay Resort and the entire area of northern Arkansas! We stayed at Hamilton Cove with a view of the lake from our balcony. There is so much to do in the area… hiking, fishing, sightseeing… to name a few. We did all that and more but what we enjoyed the most was the peace and quiet of this resort. We will be back!

Quiet comfy condo with a lake view

Setting

Friendly city, nice outdoor area. Caves, mountains, boats and hikes! Lots to do with family. We were there on the off season and the food choices were lacking so bring food for your family bc you don’t have a lot of choices, in season it may be better. Our unit wasn’t huge for two bedrooms and the microwave was broken. It was quiet and peaceful with comfortable beds but not as nice as the video you see online. Mountain View, a town about 40 minutes north is worth seeing and there are caves near there my daughter enjoyed.

Really nice deck, very clean and a really lovely jacuzzi tub.

Property was clean, safe, properly stocked and perfect size for our stay. The staff was very friendly, helpful and knowledgeable.

The staff was friendly and a tentative. The condo was extremely clean and family oriented.

We booked this as a fishing and golf escape from the Montana cold. However, several days of heavy rains, as well as two days of snow, prevented us from doing either. Nobody’s fault. Also, this area has miles of winding and hilly roads which makes exploring very slow. The condo was quite old but well maintained and VERY clean. Staff was wonderful. The fitness center was great and we used the indoor walking track most days due to the weather. We stayed two weeks at a rate of about $350 per week. If the price was much higher I would consider going elsewhere.