Quinta Splendida Wellness & Botanical Garden

No AC in rooms. Door lock “battery” stopped working 1/2 way through stay: despite effortful attempts by young staff member to over-ride - main room door lock remained inoperable. Could only be accessed by master lock card- which could not be given to us. Their solution: call for a staff member to let us in when ever we left and sought re entry to our room, until the maintenance person could replace the lock the next day (we checked out the next day). Staff made “their” problem, our problem as a guest and offered no gratuity, or offer of further accommodation in lieu: bad business practice. Next- smokers everywhere! Lighting up, during meal times, by the pool, EVERYWHERE! Have dedicated smoking AND NON-smoking areas. Nobody ahould have to be aubjected to those carcinogens by proxy as part of a spa wellness stay: lastly- The food was OK, but much of their offerings were “re-dressed” and presented as fresh. The fruit salad was clearly old and reused over 2 days, as it was swmming -literally drowning in its own juice at the beginning of next day breakfast service. If we come back to Madeira, we wont choose to stay here again, nor offer recommendations to do so. It was a beautiful property, but poor customer service and quality comtrol are of definite concern. 4/10 over all

Wunderschöner gepflegter Garten, super Lage

Wir hatten ein großzügiges Zimmer, leider fehlte mir die Klimaanlage oder auch eine Fliegengitter wäre von Vorteil Um eine bessere Durchlüftung zu ermöglichen.

Unser Urlaub war wunderbar. Eine superschöne Anlage, unser 3er Zimmer war sehr groß über 2 Stockwerke. Das Personal sehr freundlich, Frühstücks- und Abedbüffet super lecker. Wir würden es zu 100 Prozent weiterempfehlen

Ta mere

Mooi aangelegde tuin.

De kamer was heel warm, alle nachten om die reden slecht geslapen en de eerste 2 dagen hadden we geen wifi/internet.

Un sublime jardin, des chambres spacieuses et la nourriture au top 👌 une très belle expérience !

This hotel is truly one of the best I’ve ever had the pleasure of staying in. From start to finish, everything was exceptional. The facilities were top-notch—the pool was wonderfully refreshing, and the poolside bar served some of the best cocktails I’ve ever had. The gardens were beautifully maintained and full of vibrant plants, creating a serene and picturesque atmosphere. The staff were outstanding—friendly, attentive, and genuinely seemed to enjoy their work. I’ve never encountered such warm and welcoming service. A special thank you to the lovely lady at reception, who was always cheerful, kind, and incredibly helpful. The on-site spa was also excellent, complete with an indoor pool. I had two treatments during my stay, both of which were absolutely superb. The hotel’s gardens deserve another mention—they were simply breathtaking. I was there for a wedding, and I can confidently say it’s the perfect venue for such a celebration. I stayed in one of the garden rooms, which was unbelievably peaceful and featured an incredible bathroom with a rain shower, handheld shower, and water jets—easily one of the best hotel showers I’ve experienced. I wouldn’t hesitate to return. I’d stay again in a heartbeat.

The room offered tea and coffee facilities, though it didn’t include any milk. Fortunately, there’s a convenience store just a one-minute walk from the hotel that has everything you might need. A few minor areas in the room could use a little TLC—for example, some touch-ups to the paintwork—but overall, the room was very comfortable and pleasant. One small suggestion would be to offer a wider selection of evening bar snacks to enhance the guest experience