Microtel Inn and Suites Gassaway

The hotel was clean and quiet. We come here Once a year and usually stay at this hotel

We arrived at the hotel and was told we booked a room through a 3rd party and there wasn’t a room available and to contact Expedia which we tried several times. The manager told was nothing she could do and to leave, we couldn’t find another room due to something going on for the weekend so we slept in our car in 40 degrees. Extremely upset. Being inhospitable myself the hotel should of offered to help us find something

The staff was really friendly. The pet policy is not clear on the website. For the price I expected better.

Window was broken and double-glazing filled with dirt, wifi was so poor as to be unusable. Check-in was marred by me booking an upgrade through Hotels.com that was rejected but the only evidence of this was a note inconspicuously marked on the booking reference. Incidentally, the room was available :-(

Didn't get to stay we were turned away because of our dog. Said pet friendly but was not .

I would not have stayed at this property if I had known a few things. The property is located up a steep and winding road. I was driving my motorhome. When I checked in, I was informed I couldn't park on the parking lot. There was less than 15 vehicles on the entire lot. I had to park my motorhome in a gravel lot, that you couldn't even turn around in, and that didn’t have any lighting. I felt very unsafe! When I went to take a shower, there were hairs on a shelf on the side of the tub where it looked like someone shaved. In the bottom of the tub was long hair. I was told if I damaged the gravel parking lot I would be charged $250. They wanted copies of both mine and my husband's driver's licenses - I've never heard of needing both. Check in took too long and they have too many rules that come with charges if you break the rules. And if we asked a question, the answer was, 'that's above my pay grade'. I definitely won't be staying here again and wouldn't recommend it.

very poor, you shouldn't name it brakefast

location

We paid extra to have late checkout at 1:00 p.m. when we checked in at 2:00 a.m. in the morning they said that they do not allow late checkouts. We had tried to ride our motorcycle as long as we could knowing that we wasn't going to be here at the motel until at least 2:00 a.m. so when we booked we asked for late checkout and it as far as we know was approved. All suda machines were out of soda when we ask where the pop machines were the clerk gentleman working at the front desk told us where they were but never informed us that they were empty so I used my card to buy because it would not take cash which he informed me of charge my card twice and there was nothing in it and had not been for at least a month. When we first got there they put us on the third floor at the very end we after riding the motorcycle all day and half the night there was no water pressure or hot water for at least 20 minutes after I went down and asked if we could get closer to the water or at least hot water inform me that it takes 20 to 30 minutes for the hot water to reach this area. When we walked into the room the air conditioner was set on 60° which didn't bother me at all but was a little chilly at first. Definitely no water pressure . We travel a lot and we definitely will take this place off the list. I recommend going a little further down the road to flatwoods always been treated great and rooms are very nice water pressure is good.