Luton Hoo Hotel, Golf and Spa

Still waiting on terms and conditions of stay asked staff and management twice already.

Hornets nest outside room on balcony. Still waiting on terms and conditions of stay asked staff and management twice already.

We stayed at Luton Hoo last year and were impressed with how dog-friendly they were – they even set a proper dining table for us in the main hall so we could enjoy breakfast comfortably with our dog. That’s why we chose to return. This time was the complete opposite. When we asked for the same arrangement, the manager was rude and dismissive, saying “no, we can’t accommodate you.” When I explained it had been done before, he told me it was “a mistake” and then walked off. We were left balancing plates on our knees on sofas by a constantly opening door – hardly the experience you expect at a 5-star hotel. When we asked again, staff simply said “the manager has already spoken to you” and he refused to come back out. It was embarrassing, uncomfortable, and a far cry from the standard of hospitality Luton Hoo claims to offer. If you advertise as dog-friendly, guests shouldn’t be treated like an inconvenience. Very disappointing, and sadly we won’t be returning. We were made to feel unwelcome and this is not dog friendly.

I was getting married and I wasn’t made to feel that comfortable didn’t even get the room made up nice or a card in the room .

The room

Beautiful 😘

N/A

Idial for refuge from the hussles of the city. Beautiful building. Good rooms. Amazing grounds. Very comfortable. Excellent service. Good restaurant. Beautiful pieces of art.

A little shabby but fine if you like it. And I do!

Set in extensive grounds and there are nice walks you can take. The Hotel has a lot of history and character.

Everything was fine

very good value of money - perfect for weekend getaway, friendly staffs. Nice spa (water is very warm in the jacuzzi pool)

grass tennis court is closed; the hard court surface needs maintenance. There are bugs and insects in the room if you open the window at night

Good value for money. Food was very good. Hotel fabric was dated but that was expected just ahead of its closure for a major refurbishment. Staff were excellent.