The Westin Ka'anapali Ocean Resort Villas

The resort was beautiful. The hospitality in all seas was top notch.

The room we were assigned was very smoky. We even arrived one day later than the reserved date which theoretically gave them plenty of time to rid the odor if they paid attention. Management didn’t seem to care much. After speaking to the supervisor, she said she would expedite the preparation of a new room. After waiting two hours and past 4:00 pm checkin time, they still couldn’t tell us when the new room would be available. This isn’t like the Westin I knew.

Beautiful property Very spacious

Can’t think of anything

We got a big room a one bedroom villa with a full kitchen beautiful pool easy access to the beach. The furnishings in the room are lovely. It’s a very spacious huge bathroom comes with nice shampoo, conditioner, and body wash. Parking is tight, but what do you expect? It’s away rent a small car. The staff is super friendly and super helpful.

We recently stayed in 2 bedroom lock off unit Easy check in and rooms were really clean and in great condition We were in building 6 on a high floor Food and service were excellent Restaurant under lobby does breakfast now as a buffet or ala carte and also a small luau on Wednesdays Auntie’s Kitchen does lunch & dinner only Pool bar & food open late morning to early evening We recently a cabana several days to enjoy pool time Highly recommend!

Did not live up to expectations Our sliding glass door did not slide. The view was obstructed anyway by a brick wall. The toaster was missing. The coffee maker was broken. The shower was dysfunctional at times. The microwave did not work. The WiFi dropped as you changed floors. Room service was scant. Very few restaurants on the property. A shuttle bus took us to Whaler’s Village. But it was not air conditioned. On the positive side, the beach walk was great and the sunset views were awesome. The staff was courteous.

This sprawling resort is like no other. It’s big and bustling, yet never seems overcrowded. There are numerous pools and many loungers to while away the hours and take in the rays. Situated right on Ka’anapali Beach, one of, if not the best beach in North America, you have the best of swimming and snorkeling just outside your villa. A spectacular boardwalk runs along the beach for the early morning walkers and joggers. You could stay on the resort sampling its restaurants (3), using its exercise facilities and treating yourself to the spa and its many treatments, but a car will allow you to enjoy the many facets of the Valley Isle. Besides the onsite restaurants, the resort offers a free shuttle to nearby shops and eateries. (I mean, complete or what!) You are treated to villas that are exceptionally fitted out. Nice comfy beds, a living room, great bathrooms and washer/dryers and all this in the smallest studio units right up to the three bedrooms. This is essentially a timeshare property, although you can rent villas on the Marriott website. The last (and perhaps the best) thing about this property is its staff. Great, friendly people who welcome you with ‘Aloha’ and who will ensure you a great stay on the Islands

As retired guests looking for a peaceful retreat, we flew in excited for a relaxing 5 night stay at this timeshare hotel. Unfortunately, our experience has been incredibly frustrating and disappointing. Upon arrival, we faced a painful 1 hour wait in the lobby, where we heard many other guests expressing their frustrations. The atmosphere felt anything but welcoming. Once we finally checked into our room, we were immediately hit with relentless noise from the jacuzzi, water slide, and pool right outside our slider. It was the exact opposite of the calm escape we were hoping for. We have HIGH stressful jobs and came to Maui for a quiet reprieve. To make things worse, the cleanliness of our room was unacceptable, with mildew covering the shower. This is not the standard we expect from Marriott. When we contacted the front desk and Marriott directly to request a quieter room, our request was rejected. This trip has been a significant letdown, far from the getaway we imagined. We feel misled and strongly recommend against booking a vacation package here. Save yourself the hassle and consider a different hotel that genuinely cares about guest comfort.

We travel throughout Europe and elsewhere, we LOVE this hotel! The location, spotless grounds, friendliness of the staff spaciousness of the 1BR units were superb. There were a lot of kids at the pool but all was quiet by 9 pm. They even had local crafters on Tues and Fri mornings.

Property can be good as long as you know what you’re signing up for. Pros: * Location is amazing. The beach is rated #1 in Maui and did not disappoint. Soft sand, minimal waves, and some great snorkeling. * Valet and bellmen were absolutely on it * The property is extremely well maintained. From room, to interior, to the grounds, and pool…meticulous. * Pool was great. Never struggled to find a chair, water was perfect temp, and great water slide for the kiddo. * Grills available all over the property, including ocean view. Really enjoyed cooking steaks one night. Cons: * Lack on consistency is an understatement. Cocktails were made different by every bartender. The drinks at the North restaurant were down right gross. Shout out to Nick who was amazing every time he served us! * Food was mediocre at best * No pool service, have to walk to the restaurant for food and drinks * Housekeeping - nonexistent. We stayed 5 nights and morning of Day 3 inquired why the room hadn’t been cleaned. They shared that they would come that day and Day 5 (seemed weird if it was only twice one would be last day). They ended up coming on Day 3 but the service consisted of attempting to make the bed and leaving all bagged trash and dirty towels behind. They never showed up for Day 5…so our 5 nights/6 day stay we had to take out our own trash and call and ask for clean towels (that were thrown in our room wrapped in a trash bag) We would personally not stay here again but may work out for some who are expecting the do-it-yourself type stay.