Comfort Suites Copperas Cove

Great sleeping breakfast not so good

We had a few issues during our stay. I got tired of "complaining" so we just dealt with it. First room toilet was running continuously but seemed clean. I just didn't want the maintenance person coming in during our stay. Second room was very dirty...food crumbs on the floor, hair in the sink, pee in the floor, etc. We laid extra towels in the floor to walk on, picked up crumbs and hair. The indoor pool was broke too, one of the main reasons we chose this hotel. The beds are a bit hard. It isn't the worst but it could definitely be better.

I called a few days prior to ask if the pool was open and they said yes when we got there for our weekend we found out the pool was closed for construction, if we would of knwn that we wouldn’t of had booked it we have a 6yr old that lives the pool and that is the reason why we always try to book a hotel with pool!

Made a trip to for the weekend so my husband and I could help our son install new windows on his home. Upon arriving to the hotel,(Friday)the front desk attendant explained to us that there was an internet issue, that there was no pool, and that the elevators were out of order. But looked at our booking and said, "Oh, no need to worry, because we have you in a room on the first floor." (no big deal to us, but certainly an issue to someone that couldn't possibly use the stairs. Our first two nights were fine. Woke up in the morning and took a shower and then immediately left the hotel to go spend the day at our sons house to demo and install the windows. After a full days work we didn't arrive back at the hotel till past 12 am. We just decided to crash and go to sleep. After anticipating an evening of good rest, there was nothing better to look forward to than a nice warm shower in the morning before catching our flight back home. To our surprise, the next morning, there was NO hot water. So unfortunately we were not able to clean and leave as we expected. During the check out process, we complained about the issue to only be apologized to and explained that their hot water tanks are down and that they couldn't find someone to fix the issue over the weekend. (NO Notice was given) Leaving very disappointed (and dirty) we had asked if we could get some sort of compensation. We were told that our issue would be known to the manager. Nothing was ever solved towards our stay :(

1st-day noisy a/c unit, 2nd-day fire alarm go off for hours and no key to shut it off, the 3rd-day elevator breaks down, 4th-day water heater breaks cold showers, 5th-day hot water heater still broken cold showers and 6th-day time to go home to Baltimore. No credit, no refund - just a big bust. This building looks good on the outside but the inside needs a major renovation. Shut it down.

WHAT I DIDN'T LIKE WAS THAT WE DIDN'T HAVE ANY HEAT AND THE REFRIGERATOR DIDN'T GET THAT COLD. I REPORTED TO THE DESK, AND THEY ALREADY SEEM ALREADY BE AWARE OF PROBLEM AND YET THEY ASSIGNED ME TO THAT ROOM AND IT WAS COLD THIS PAST WEEKEND. NOT GOOD BUSINESS.

The hotel Location is great! lots to shopping and restaurants just across the street. There is a movie theater at the corner of the block, Walmart, & HEB within walking distance. The room was great (104) just a door down from the breakfast area, the bed was comfortable, and the heater worked really well. The bathroom had some cosmetic issues for me. The shelf over the toilet was not there but the equipment to hold it up and in place was still there and rusted. The tub had mark or stain in the middle where a shower mat must have been. The tub/shower didn't drain as well, it started to pool. Overall, I enjoyed my stay. The staff was extremely friendly and helpful. property looks really good and clean.

Stayed here for work was supposed to be here for a quick trip, arriving Monday and leaving Tuesday. Ended up staying until Friday due to the ice storm. None of the amenities in this hotel actually work. Wifi doesn’t work. Treadmill in the gym is broken, pool is broken. They offer guest laundry and the washing machine is broken. Very difficult to speak to the front desk staff as they are always either in the office or sitting in the lobby watching TV. Will not be coming back.

The hotel is at a great location! However it is really run down, the indoor pool in under renovation and the rooms had writing on the walls and dirty comforters

The whole reason I picked this hotel was the indoor pool. Come to find out the pool was and had been closed because there was a hole in the ceiling. It would have been nice to know this before booking. Also when we get there no one tells us but we have to inquire about the wifi which too was down. No discount no offer to upgrade room no nothing to try and accommodate the lack of amenities. I have 2 little boys and that was the 1 thing they were looking forward to. Granted it wasn't the staffs fault but the hotel could've discounted the room or something considering those are 2 reasons why people would choose that hotel. Or at the very least offer to let me out of my reservations with no penalty so I could go elsewhere. Just not very happy with this property not letting guests know that the amenities they advertise were not in service or working. A bit misleading.