The Old Golf House, Sure Hotel Collection by Best Western

Staff were amazing very friendly, the hotel is a little tired , but they are doing a new food area which will make the hotel a lot better , great position right by the motorway, ideal if you don’t want to spend to much money

Lovely lady on reception. But no food available and only continental breakfast available, that wasn’t clear when I booked. The shower was just pathetic. Really low pressure and they knew of the issue apparently. It needs a refurb but I appreciate for the price of the room you get what you pay for.

Tyoical english hotel... comfortable with zero thrills, nice staff but just old and tired

Such a lovely place. On arrival we were greeted by a pleasant lady on the front desk.

The service is friendly and I got the impression that nothing was too much trouble. Unfortunately that's the best I can say. The continental breakfast was stale and inedible. The room was clean and comfortable but very tired. Considering that it was a non-smoking hotel there was a lingering smell of stale smoke throughout much of the downstairs corridors. It's not currently in a state that would make me book again despite the friendliness of the staff.

I ordered a room with a double bed, I got 2 singles. There was noise and banging all night and a spotlight coming on throughout the night. Someone banged on my door at 1am then at 4am. The continental breakfast was a joke with limited choices. Reception was abandoned half the time. I complained but the owner laughed it off. I certainly won’t be going back.

Staff all very friendly and positive. Bedroom very warm even with no radiator on and window open at night. This is a problem I recall when I stayed at the hotel 3 years ago. Now under new management, problem still ongoing. Management need to resolve issue as it would deter me from booking again particularly during warmer weather.

Very tired hotel, newish clean carpets in most places but in need of a lick of paint and a general spruce up. Someone was bitterly complaining that there was not hot water. I did tell them it takes a while and you had to turn it on full. They then complained there was no ice in the bar and worst of all no marmalade at breakfast, just apricot jam.

Over all I can't complain it was just abit disappointing. The decor needs to be upgraded a bit. It feels a bit tired, when I got into my room one of the pillows had a stain on it, And I was expecting a little bit more than just toast and boxes of cereal for the £6 that I paid for for breakfast as an additional charge. But overall I was just using it as a place to stay for a wedding. My inconveniences were minor

Disappointed that there was no food or drinks available