Jolie Ville Hotel & Spa Kings Island Luxor

Hello good evening everyone this is my own experience at the resort I had 2 night here with my family we are 4 adults and one child we are all Egyptian We didn’t book from booking or Airbnb or any website We wanted to go to the hotel and book it from there to make it more easy for us and so we did arrive at the Reception in the evening around 9 PM there was only two persons worki At the reception both of them was so sleepy and so slowly and it’s not allowed for us to have any information because everybody working at the reception they are all new and don’t have any information about anything even we asked for someone to show us the resort they was like we don’t have anyone to make for us orientation for the resort they said only in the morning with the golf car So attention please if you will go to this resort you must be sure that you tell them to make the booking for you as a Egyptian Bed we are all Egyptian and from the second night we find out from Mr ( Ahmed) the night manger that our room booked by dollars like we are tourist and we are not Egyptian And we find out that we paid for each person over 200 egp pound for each night so we paid. Over 2000 extra for everyone And we find out that this price for the people who is not Egyptian because the price is different by dollars and Egyptian pound and euros and from Arabic country is different and Europe country is different price So they give us check out at 3AM not 12AM and we didn’t need this Because now we will go to the second problem the room The room is full of animals everywhere and when I did go to Reception and said my room full of animals they all said this will never happen we have good company who clean the resort but after I show them the photos of the room everybody was like ohhh it’s just lizard or mouse they say it’s normal here But it’s normal to find Fox walking front of my room in the night Fox inside the resort how come 😱😱 And when we ask the people at the resort there is a Fox everybody is like yeah it’s okay he come only at the night like for real this is a joke And aslo from first day we find in the room scorpion 🦂 and we had to kill him by myself the problem is this resort it’s really a dangerous place for real animals everywhere fox walking around the room in the night and scorpion in the room and the girls from the reception who did make for us check out she is so rude She doesn’t even know how to talk to people we show her the photos of everything and tell her everything happen with us and she was like okay don’t come here again So I will just post the photos and I’m just telling experience The girl from the gust relation are nice and people working at the restaurant and the housekeeping are good but as the people at the reception it’s feel like they don’t even want to work at all and they say to us like ohh I finish work now I can’t help you and there is no one else it’s only him but he want to sleep in his office for real where is the general manager And everybody start to only care about us after we said we will share our experience on TripAdvisor And the big problem is that we first we got scam from the reception because in the end we paid for the resort price with dollars and we paid more because they did make for us that we looks like we are not looks like Egyptian and he had all our Egyptian ID and we find out from Mr Ahmed the night manger that we paid for each person over 200 for each night and in the end we didn’t even get this money back So we paid over 2000 extra for who I really don’t know and animal and fox and I will post all the photos You will go to this resort 1 you will get scam 2 Fox everywhere in the night so better never leave the room 3 scorpion inside the room 4 animals everywhere inside the toilet Best resort if you want to die fast

The whole experience was fantastic. Friendly staff with good service. Comfortable rooms, lovely food, excellent pools. The area is beautiful and peaceful, a great contrast to the hustle and bustle of luxor.

Amazing hotel very relaxing

Very nice hotel and awesome staff

Wonderful Hotel, Silvana and the team are kind, smiling. This place is amazing for family or not. Amazing view of the Nil. Amazing swimming pool. Nice food too with severeal restaurants. Peaceful place. Love it

This hotel has been perfect in every way shape and form. We have made some friends for life in the staff, they are absolutely lovely people and can't do enough to help. from the cleaners to the gardeners and bar staff, everyone and everything has been flawless! The best holiday our family has ever had!

Amazing, I could say so much but it really was amazing. When I return to Egypt I absolutely will be back. Possibly my favourite hotel ever!

The resort staff was so nice and helpful. It was such a great experience and I would like to do it again. Thank you so much for all. Big thanks to Silvana!

The service was a highlight The people were so greeting & nice. Very professional & fast service Spacious rooms The views were breathtaking

Thanks Kerolos at jolie ville hotel luxor for his outstanding customer service. Really appreciate him.