Hampton Inn Utica

First floor of hotel The cleaning crew was exceptionally friendly

The new manager at this hotel was lacking any customer service skills. Check-in was a huge hassle due to booking issues with a new employee that had handled it, dont blame her though I believe the lack of training was probably the reason. She made a mistake & the manager felt the need to reprimand in front of everyone as we were checking in. The manager was rude, unprofessional & no concern for customers. Job went to her head if you asked me! Also first time ever in any hotel we were made to leave the pool area for the simply reason my grandchildren were not registered guest.

I love it.

Nothing

Snowed in During The Huge Snow Storm, Best Decision Ever, I Stayed 3 Days and Enjoyed My Entire Stay. The Staff Was Excellent Alexus Stuck Out The Most She Was Really Pleasant, Tentative, And Caring, Breakfast was Yummy, Unlimited Coffee and The Pool Temp Was Perfect. I Also Met Management Tori and I Had to Compliment Her On Alexus and How Great My Stay Was I'm Definitely Coming Back

Loved my stay over all room was very clean, front desk was great! Breakfast was delicious! And I’ll definitely be coming back!