Playa Palms Beach Hotel

With plenty of time to cancel, we took a day off our vacation in Cozumel to make sure we would be happy here. We met with Alfredo. He confirmed we would be in room 213, which we liked. He even gave us the. WiFi code for 213 to let us know the room was locked down in their system for us. Then we arrive 2 weeks later and the staff has no idea what I am talking about. The hotel lied to us (Alfredo?), so they get this bad review. The room we have is not as good as the room we were promised. Alfredo???

Stunning location, small direct beach with loungers and umbrellas. Studio was spotless with ocean views. Very friendly staff. Close to 5th avenue but far enough away so sleep wasn’t disturbed. Air conditioning was perfect.

We had a great stay. Having a kitchenette was a great addition that gave us more flexibility in our days. We loved the more independent feeling as compared to staying at an all inclusive. The staff were great and really attentive. Alfredo was friendly and welcoming. Carlos helped us arrange an amazing excursion (Tulum/Cebo/Cenote). Mike was our wonderful room helper. Would definitely stay here again if I go to Playa del Carmen

Small private beach. Super clean. Incredible staff. Incredible sunrises.

Excellent place and affordable.

Charming property in excellent location, close to restaurants, bars, shopping & beach

Beach view

The sunrise is gorgeous here. The staff is excellent. It's a quiet, safe place with everything within walking distance. I rebooked to stay longer.

I like vacation to family

The place is really cute, the view from my room was amazing. I left the screen door open at night, and fell asleep to the sound of the waves lapping on the sand - I had the most restful sleep. There is no elevator, I was on the 3rd floor, and I had a a couple pieces of heavy luggage they helped me with. There is a Nespresso coffee maker with the pods, I was so happy about that. The hammock on the terrace was comfy.