The Westin Princeville Ocean Resort Villas

We had an excellent stay for 9 nights here. Our room was very nice, clean and comfortable. We had questions as to where we would eat, so were pleasantly surprised how good the onsite restaurant was. They have theme nights so even though the menu was limited we ended up eating there most of the nights during our stay. We had a ground floor room which was nice as we could just walk out to the quiet pool. However, the property is full of Nene geese thus you had to watch where you walked. Plus the geese enjoyed our patio and left their droppings on it a lot. However, the hotel had someone clean it up at least twice a day.

The Westin Princeville resort is a very beautiful resort with very good views and grounds. We rented a car to get back and forth to other ares of Kauai. Highly recommend a car rental. One exception are the endangered geese that are allowed to roam freely on the grounds. Even the pools are not cordoned off to keep them for wandering in the pool area. The geese leave considerable amount of droppings in the pool area and swim on the pool to leave their droppings in the pool. They are allowed to roam freely without restrictions. Not a fan of walking all around endangered geese droppings.

This stay would have been disappointing at any cost but was totally unacceptable at the high cost we paid ($526/night base rate, well over $600 with fees & parking). On checking in, we noticed a spot that looked like blood on the dust ruffle but decided to overlook it--throughout the stay, we noted more smears, including on the "do not disturb" door hanger; we left a note for housekeeping pointing this out and asked them to replace them, with a tip--they took the note and the tip and left the soiled doorhangers on the dresser. Worst of all, we found several spots of blood on the mattress pad the morning we left. We also noted grimy surfaces and dirty carpet elsewhere in the unit. Other items in the unit were broken/missing and requests to have them replaced were not filled promptly/at all. We did mention the blood to the front desk staff when we checked out and they were mildly apologetic but didn't seem especially surprised. I hope the state of our room was something other guests are unlikely to experience, but there are several other things about this property I would not recommend. The towel card system is draconian and inconvenient, padded chairs around the pools + rainy weather on the north shore means it is hard to ever find a dry place to sit, pools are nice but very shallow, restaurant service is very slow. The bedding is not at all what I would expect from a Westin property--squishy mattress and pillows that are like sleeping on a flour sack full of balled socks. Walls are thin and we were woken up by a neighbor's TV before 6 a.m. $30/night for parking on top of these room rates is ridiculous, especially when parking near guest buildings is very limited. The Hanalei area is gorgeous. To fully enjoy your time there, stay literally anywhere else.

So many favorite things about this place. The sunrises, the sunsets, the amazing pools, the perfect shower, the oh-so-considerate staff members... Oh, and the best open-air massage ever! Ask for Christina. My husband and I have enjoyed our time her immensely.

It's been 8 years since we last stayed at the Westin Princeville. Fortunately, the rooms are still in good condition and the grounds are kept up well. Everyone we encountered was friendly. There have been some changes since 2017. For instance, they now charge $30 a night for parking, which we thought was outrageous. They promise daily room service, but in fact they're short-staffed and we only had our room cleaned two of the five nights we stayed there. It might be better if they offered an incentive not to have your room cleaned daily, as many other resorts do, until their staffing levels increase. Sadly, the Nanea restaurant is nowhere near the quality level it once was. We had cocktails there but dined elsewhere.

So much chlorine in the pool it reeked. Very timeshare vibe. Not great not bad.

Amazing location