The Westin Princeville Ocean Resort Villas

This is a joke. Seriously the service here is beyond lacking. Every thing that could go wrong went wrong. And the people that work here actually prefer to see you NOT have a pleasant experience. The property itself is pretty nice — but the time share setup combined with people paying for something resembling an hotel … ridiculous. It is not

Beautiful property. Too much bird poop

Amazing hotel

This is a beautiful resort but the geese around the pool are a real issue. We were considering booking again for next year; however, from the recent reviews, the geese problem is not being properly addressed. They poop all around the pools and in the pools which is unsafe and unsanitary. We will not return until they have resolved.

We have been to this resort a few times. It is on a bluff above the beach and the views are gorgeous. There is a beach you can walk down to but the trail is steep and slippery so we drove to nearby beaches. This is a really beautiful resort. The pools are lovely and the grounds are tended beautifully. The units are spacious. The decor is pleasant and has Hawaiian touches. Every single encounter with a staff member was pleasant; they were eager to help make our vacation pleasurable. Nanea restaurant on site is very very good.

Attractive resort with lovely terraced swimming pools, spas, and waterfalls. No beaches within walking distance, as you are above the ocean cliff-side. Golf course on both sides and nice ocean views. But, unlike the Marriott Beach Club in PoiPu—where we had just spent a week—we haven’t heard a single “Aloha” from a staff member. Nor is there the look-you-in-the-eyes and share-a-big-smile attitude from most of those working on the resort. These things were exceptional at The Beach Club. When checking in, there was only one bellman on duty, and many of the accommodations are a long way from the lobby and parking, so full luggage carts were stacking up. There was no time estimate for when our luggage would reach our room, so we did it ourselves. My primary concern, though, is the resort’s seemingly lax attitude about fowl. The Beach Club was right next to the large PoiPu public beach park, which is famously over-run with chickens, yet we saw only a handful on resort property during a our stay. They’re doing something right. In contrast, this Princeville resort is fairly over-run. They’re everywhere, including the restaurant’s covered patio. Imagine eating a $50 prime-rib dinner while two roosters are aggressively chasing and fighting with a hen who snatched a piece of bread. They literally had a running battle for ten minutes, back and forth under tables a chairs. My wife had her feet in my lap, and staff acted like it was totally normal. If you have food by the pool, you will be harassed there too. Furthermore, the NeNe’s (Hawaiian goose), being protected as the State Bird, have the run of the place, and they enjoy swimming and pooping in the pools. But the chicken problem is enough for us to never visit this resort again.

The room amenities are numerous.

We really enjoyed our 7-night stay at the Westin Princeville. It was recommended to us by friends and it didn't disappoint. It was always easy to find chairs at the pool, no matter the time of day. The poolside service was also great! Our villa was clean and comfortable and well-serviced. The concierge helped us book a couple of tours and had some good tips. They also opened the market store for us so we could buy some food, after we arrived late and very hungry. Only thing we didn't like was the $30/day charge for parking. I would recommend a stay at this property.

I believe the value isn’t there for the price. Paying that much, then having to pay for parking, all for a view of a parking lot just isn’t there. A lot of other places to stay that are cheaper and better.

This was one of the worst hotel experiences of my lifetime. The front desk staff was good upon check in. We found the room to be only somewhat clean when we arrived . But what happened on our second day as a Marriott gold member & tourist was an absolute nightmare. We received daily texts about the hotel’s happy hour promoting itself & we used the texting service to arrange housekeeping services. On day 2 we left the room & texted we had vacated the room, took off DND & wanted our room cleaned while we were out. The maid cart was next door. We returned to the room just in time to shower & get ready for dinner only to find our room had not been touched & all of our towels were still on the floor where we’d put them to be replaced. But it gets better! When we called & texted the ‘service’ number they told us we left the DND on so they didn’t clean our room. A FLAT OUT LIE! When we explained via text & phone that that was absolutely untrue instead of apologizing or compensating us they repeated they were told the maid tried to enter our room 3x but the DND was on. Funny but my husband & I travel extensively & we’re 100% certain the sign was not on the door nor was it on the door when we returned to find our room untouched. Such lack of integrity! Wow! The next day we TOOK photos upon exiting our room showing that DND was not on & texted them requesting our room be cleaned. Later in the day /5 hours later / prior to our return I texted to ask if our room had been cleaned. In keeping with the MAID Mafia no it had not been & they summoned someone only then to our room. In addition the first two nights we smelled the strong scent of nail polish remover in our room coming from the adjoining room. We called & were told they would investigate it, You can guess their response. They said you are wrong there is no odor there & we are going to look In your room now. We actually did have DnD on then as we’d left for dinner & I told them to stay out. I wouldn’t describe this as merely amateurish but more of a we are always right & the customer is always wrong attitude. Absolutely unacceptable. We found Kauai in general far less welcoming than a decade ago & we don’t plan to return. But if we did we wouldn’t stay at this hotel even if it was free & the only hotel on the island