Parrotel Aquapark Resort

I had an exceptional experience at Parrotel Aqua Park Resort, having been recommended by a colleague from Liverpool. The staff demonstrated outstanding professionalism and maintained excellent security measures for all guests. The animation team deserves particular recognition, especially Mohammed Mido, whose performance was exemplary. The culinary offerings, beach facilities, and entertainment program all met the highest standards. I fully intend to return for a future visit. My sincere appreciation to the entire team at Parrotel Aqua Park Resort.

Very good entertainment team, oka is very good . We were here in January. Good good, good beach, good pool, good rooms.

This is a fantastic hotel especially if you are on a budget. The staff work hard to always please. (I’m still actually on holiday here now, we leave tomorrow) Our housekeeper, Mahmoud (housekeeper for room 7205) has gone above and beyond us to make our stay exceptionally good. I was bitten badly by mosquitoes and had a severe allergic reaction, Mahmoud and Haitham the spa manager were outstanding, Mahmoud has made sure I had fresh fruit and juices to help me feel better and gave advice on lotions and potions locally to help which has been invaluable to me and Haitham made sure I got to the fantastic onsite dr to receive a drip and care I desperately needed. They have checked on me numerous times daily and made me feel cared for and very safe. Mahmoud’s effort to cheer me up has been great too- the level of genuine care from the staff in this hotel is very special. There are not many English tourists here currently and the Restaurant staff have also made an extra special effort for us even down to cooking dishes specifically for us individually. It was my birthday on 7th and they sent a beautiful birthday cake and fruit basket to our room for me too 🥰 I cannot overstate how truly wonderful the staff at this hotel have made our stay. I will rebook this hotel based solely on how well I have even taken care of here! Mahmoud, Haitham, Mustafa in the main bar and Magdy and a number of the waiters on his team are the jewels of this establishment. Thank you so so much 🙏💕

Strongly NOT recommended – Appalling standards ​My two-week stay at this hotel was an absolute disaster. The hygiene standards, service quality, and overall treatment of guests are unacceptable. ​During my 14-day stay, the bedsheets and towels were never changed. The room was cleaned only twice. Basic necessities like toilet paper had to be requested personally at the reception. Drinking water was not provided automatically. Even after calling reception, they strictly limited it to a maximum of 2 bottles per room, regardless of whether there were one or four people staying there. ​Discrimination and segregation: This was the most shocking part. The hotel segregates guests at check-in: tourists from Eastern Europe get pink wristbands, while Western Europeans get white ones. Guests with pink wristbands are treated noticeably worse by the staff. ​The juices are low-quality concentrates (some undrinkable), and the spirits are of the worst possible quality—only the beer was drinkable. Bars consistently ran out of cups and alcohol barely an hour after opening. ​The reception ignores most guest complaints. The bartender at the water park is focused only on tips; if you don't pay extra, he won't even acknowledge your presence or say hello. ​This hotel fails to meet even basic hospitality standards. If you want to avoid being treated like a second-class citizen and staying in a dirty room, stay away from this place.

Jax entertainment amazing, Mohammed pool bar amazing and a great holiday, restaurant lovely food hotel really clean and welcoming

Amazing hotel! Animation team always making us laugh, very friendly people treat you like family! Mohamed and jaq are the best! I will come back just for his customer service, mohammeds Shows every night they get everyone up dancing. Rooms really nice and aqua park is fun.

Amazing time, zien is the best , amazing service, very polite and friendly, will come back again, location is very good,

Had a lovely time at this hotel The staff were very helpful & attentive My granddaughter had a birthday and we were gifted two birthdays cakes which were delicious Plenty of pools and slides were amazing for children Animation team and other staff including waiters and bar staff were very good especially with the children & baby in our family group. Walk to the beach was ok and through sister hotel, beach was lovely and felt very safe there. Outside hotel lots of shops to choose from, yes a lot of engagement to get you into their shop but nowhere near as bad as Turkey, La Shukran and went on our way, never felt unsafe at all, Egyptians are very hospitable and friendly we had lots of lovely chats. Weather was unbelievable for end of November and we cannot wait to come back. The Fire & Water show that the hotel put on was FANTASTIC ! Thank you Aqua Parotel

Everything was great. The only thing i would like to request for them is to change the food sometimes as it’s very repetitive and there’s not much meat options available for the people who don’t eat beef.

SIMPLY THE WORST HOTEL EXPERIENCE OF OUR LIFE! we booked for a family holiday for 7 days 3 children 2 adults. From day one This hotel is NOT as advertised online! Room's are very dated and dirty stains on the furniture and bedding, items in the room that are falling apart, light switches that don't turn lights off you have to unscrew the lamp out of it, bedroom door latch fell to bits and had to use a stool to keep the door closed. The kids beds where filthy, air conditioning blew mosquitos into your room. First 3 nights we had neighbours from hell playing rave music from 4.30am waking the kids apparently they were warned but didn't stop them. Ontop of this we had a cooling unit ontop of the roof right above our bedroom top floor that started around 11pm and intermittent turns on and off evey few minutes all night until around 7am. Reception didn't seem bothered. Had to purchase ear plugs from the pharmacy. Food is terrible, cold and repetitive only things the kids eat was the pancakes at breakfast. We had to eat out in the evening. Snack bars do chips in a tray and 2 tiny squares of pizza and I mean tiny. And that is your lot! Spirits are like paint stripper, 5 star local beer is just as bad. I got cans of Heineken from the shop around the corner. Only decent meal we had we had to pay for $15 a head for the bbq. Never in my life have we ever paid for a meal at a all inclusive hotel? Italian restaurant onsite is equally as bad,cold food got send back and came out cold for the 2nd time. We just got up and left. The only positive thing was some of the staff. Jimmy, should be management and Mohammad tall guy at the aqua park. Looked after us very well. This hotel is selling itself as a 4 star hotel...i wouldn't even say it was a 2 star.