Parrotel Aquapark Resort

Very nice barman at Tiran bar - Mohamed Hany. Understand language and was very polite. Thank you Mohamed Hany for the nice vacation.

My husband and I went to Parrotel Aqua resort in Sharm for 5 days. We had a great time in the resort. The staff members were extremely kind and helpful. We absolutely enjoyed the spa treatment in the hotel. The room was huge with comfortable bed but a bit outdated. You need to take some mosquito repellents with you as they come out when the sun goes down. The hospitality of the people in there is encouraging us to go back. The restaurant staff are amazingly nice in that resort. Thanks to Magdy, Mohammed , Reda and the chef ( Aziz) who have been super kind to us. We miss you all.

the hotel is verrrrrry goooooood and the room is clean the weather here is very good and healthy .. the food is teasty and the eantertamit is very Amazing 😻

Really liked our stay at the hotel plenty of activities with animators. Our stay was even better only because of the train pool bar bartender Mahammed Hany, always happy and friendly, hands down the best bartender in whole Egypt, hope to see him again soon ❤️. 100% would repeat this stay any day.

Arrived early hours reception pleasant and staff welcoming. We were shown to our room and thank goodness as we were as on 1st floor and no lifts , our cases would have been too heavy for us to carry up the stairs. Room decor dated but room spacious and clean . Food repetitive, bland and just about edible. Did not cater for children . Seating arrangement very poor not enough seating available unless after 8pm .Bar staff pleasant alcoholic drinks no palatable so do yourself a favour and purchase something in duty free to have with lemonade or coke , beer very good . Access to the beach via Parratol beach across the road no access to the beach after 6pm to take photographs of the sunset etc their is an area of sunbeds for use by guests however not enough and if you sit on the wrong beds your quickly turfed out as we found , we had the wrong colour towels apparently we actually felt like criminals and promptly left. Pools plentiful , water slides good lazy river also good. Snack bar serving pizza and chips only problem is one person goes up and ends up ordering for about 6 people so prepare to queue because they are bound to need to cook more chips by the time you get to the front . Mosquitoes are a real problem here so make sure you have repellent

A special thank you goes to all the staff and waiters, always smiling and professional, who made the atmosphere relaxed and welcoming. A special mention for the waiter Jimmy. His professionalism, speed, and, above all, his smile and kindness were exceptional. Jimmy is not only efficient, but his attention to the customer goes above and beyond, making every moment at the pleasure

🌴 Excellent Stay at Parrotel Aqua Park! 🌊 I had a wonderful experience at Parrotel Aqua Park 😍. The staff were extremely friendly and helpful, always smiling and ready to assist 😊. The rooms were clean, comfortable, and well-maintained 🛏️✨. The food was delicious with a wide variety every day 🍽️😋. The aqua park was amazing — so much fun for both adults and kids 💦🎢. The atmosphere was relaxing, and the entire resort was beautiful and well-organized 🌺🌞. I would definitely recommend this hotel to anyone looking for a great vacation in Sharm El Sheikh ❤️🇪🇬

CONS I have travelled to Sharm solo and stayed in this hotel for two weeks. I travel to Sharm 4x times a year and therefore have a lot of experience in regards to resorts, customer service etc. This is the first time/resort that I am complaining about everything. I arrived at 10pm and check in was quick. As soon as I arrived in my room (10.30pm) the air conditioning did not work. I called reception and they advised me that in 5 minutes there engineer would come in 5 minutes. He arrived at 11:30pm. The engineer did not speak any English and was using a translator to talk through the phone. He was telling me he didn’t understand and began checking the TV and lights when the problem was with the AC. I was quite upset with this as I wanted to sleep and was tired from travelling and he noticed this and said to me (via translator) “why are you upset? This is your holiday”. I advised him that I was tired, upset and he arrived one hour after reception advised me they would come. He eventually fixed the problem and he was done at 1am. The next day I arrived in the room again at night and the AC did not work again. Again, he arrived throughout the night at 1am to fix this again. When the engineer came, he told me it’s fixed and we need to wait. On the third day, I went to reception to speak to the manager about the AC as this was the third time it was not working and he did not apologise and proceeded to tell me that he did not have AC in his house which is absolutely not my problem. He said if you want you can let us know every time it’s not working and we will fix this. He also said to me, what do you expect, you are in a 4 stars hotel. When actually the AC, towels, and safe box issues shouldn’t even happen in a 2 star hotel let alone 4 stars. I had a problem with the safe box also. I had this issue three times. Because I had to wait there in the room for them to fix this, I was losing a big part of my holiday hanging around waiting for them. I ended up not using the safe box and hid my belongings in my room. All management, including reception, restaurants etc, there’s a lot of them however they do not do anything in regards to working and also supporting guests with their problems/issues. Another issue is that they do not speak English. In regards to housekeeping, I had to call reception three separate times, to get towels as the housekeeping did not leave towels. I would wait 45 minutes for the towels to arrive. In regards to the food, the variety is small. There’s normally beef and chicken and some fish. The best thing to eat there is the salads and breakfast. Most of the food is cold. They haven’t got enough staff in the kitchen I assume as we were waiting for plates for a long time. There are not enough tables for guests. Sometimes you would be standing with your plate until a table became available. There are never forks or knives. Everyday I went to the kitchen to get a bread knife. One of the chefs realised that I needed this and began giving this to me everyday. Animation team is not that good. There is hardly any music in this hotel. They don’t turn this one throughout the day making it a boring atmosphere. You don’t see them walking around speaking with people. However they mostly speak to Russians and separate English, Italians etc. we would see managers walking around receiving feedback from guests however they only asked the Russians never the English. If they need to fix or paint anything, they do not use signs which ia important for health and safety. If they’ve cleaned the floors they don’t put a wet sign up. They painted a few benches which I sat on and they had fresh paint and ruined my clothes as there was not signage. The decoration of the hotel near the pools and gardens was just left there and not taken care of. The decoration lakes are dirty and there are broken rocks everywhere. In one of the pool bars, there was a barman playing around with the ashtray. When I approached him to order a drink, he kept playing with the ashtray and just stared at me. Was not friendly whatsoever. Only people who speak English in this hotel is sales, massage people who would speak to me everyday. They were doing this without interest of selling anything as they could see that I was not having a good holiday. When I went to check out and asked them to open the luggage room, he shouted at me and said you can go, do it yourself. It’s open. PROS What made my holiday better was that the relaxing pool had about 6x staff members who didn’t speak a lot of English however they were trying everything they could to speak with me, take interest etc and they were the ones who made the rest of my holidays better. This made me stay in this pool throughout the rest of my holiday where I felt welcomed, not separated from other guests and I was able to enjoy a little bit the remainder days I had left of my holiday when the natural way is that a guest is able to explore and use the whole of the hotel and not just a small part where there are some good staff. It’s super important to remember the people that changed this terrible hotel/experience to a little bit better experience: sales: Nathan, massage man Ahmed and maxim, scuba diving Yousef, photographer Lifeguards: Kareen, manager of lifeguards Karoles and amin Bar: Mahmood Restaurant manager: Magdy, he was very good and came over to speak to me, get feedback and he made the experience better.

Parrotel is the best in everything And have two restaurant amazingly Specially Chif tamer is friendly man . And clever Thanks chif tamer for all your god things you offer to us

Very nice hotel clean roooom Good tasty food good location closer to any places about antrrtamen is very good people Avery day difran party