The Oaksmere

food great, staff great

The coffee machine in the room leaked so i couldn't use it. There wasn't a shower but a large whirlpool bath, but there was no plug? just a hand held shower head on a 2 ft flexible pipe. Not ideal.

Room and quietness and building and location was lovely

Quite expensive and wasnt a fan of walking through restaurant to room

The room was comfortable and quiet with a big jacuzzi-style bath. The surrounding gardens were pleasant. The tv worked well and it was good to have the Nespresso machine. Lots of parking space and the cooked breakfast was good.

While there were some positive aspects, there were also a few issues that impacted my experience. The phone in the bedroom wasn’t working, which made it difficult to contact reception when I needed assistance. Similarly, the Bluetooth speaker in the room couldn’t be used—it appeared to be connected to a different room, and although I was told a pin code was required and that maintenance would address it, it wasn’t fixed during my stay. I arrived about 30 minutes before check-in time and was asked to wait. While I understand there are set check-in times, the hotel didn’t seem particularly busy, and at a 4-star level, I would have appreciated a quick check to see if the room was ready rather than being made to wait without question. The reception staff could benefit from being a little more friendly and welcoming with a smile in general. The bed, which was advertised as Hypnos on the website, was less comfortable than expected—it may have been an older model that could benefit from replacement. On my second evening, I returned around 10:30pm to find the hotel locked, which I hadn’t been made aware of in advance and found quite surprising. A few smaller details also stood out—for instance, the playlist in the bar felt a bit dated and didn’t quite match the otherwise elegant ambiance. In the bedroom, there was a safety catch on the window which limited how much fresh air could come in, and even with the air conditioning on, the room felt a little stuffy. It would have been lovely to have the option of opening the window more. Overall, there’s a lot of potential here, but a few service and maintenance details could be improved to better align with the standard the hotel is listed as.

The grounds to the hotel were beautiful, we done lots of walking around, it was peaceful and well kept gardens. Room was lovely and the hotel experienced a power cut so not all equipment was usable. The beds were comftable and big, hotel nice and warm with adjustable heating. Very peaceful, relaxing stay.

Unfortunately the usp for me was the tv in the bathroom, however it did not work the whole time we were there. We reported to staff who never got back to us. The jets in the bath were faulty so had to be turned off and the main power supply at the wall. Over all it was a nice stay but this was very disappointing.

The grounds and gardens are lovely the house is nice

The room we stayed in was near to kitchen so lots of noise and close to a boiler with noise until midnight, not a good outlook from room.

It’s quirkyness

Rooms very comfiortable. Dinner excellent.

n/a

The hotel and restaurant were beautiful

Only little things that could be looked at, the tv in the bathroom for the hot tub didn’t work. Although there for only one night, the option to be able to have an additional coffee in the morning would have been nice and the blinds in the bathroom where very revealing to the car park below.