Holiday Inn Express and Suites Hazard by IHG

I checked in at 9 pm after a long day of traveling. The receptionist did not greet me. She didn't say much to me at all. She asked my name and had me sign something and handed me the key. She did not offer any information on amenities such as when breakfast was, or what the hours for the pool or fitness center were. We stayed on the 4th floor and it stunk of smoke, and our room had a weird smell to it. My husband described it as wet carpet. The bathroom had a spot behind the door that was missing the yellow wall paper and was just a blank white. Also we stayed in a room with a kitchenette, and where you would expect to see the fridge there was just a hole. The fridge was present in the room, but not where it should have been. Last thing I'll say concerning the room was when we left, I looked under the bed to make sure we weren't leaving anything behind, and noticed an ear plug under the bed. Neither my husband nor I brought ear plugs with us, so who knows how long that has been there. And also makes me wonder how clean the room really was. The last thing I will share is that on Saturday, my husband went downstairs for breakfast around 8:40 and most everything was already empty and the pancake machine said it was broken. On Sunday he went down about the same time and everything was better stocked and the pancake machine was working, but Saturday was a disappointment for sure. I wish I took pictures of everything, but unfortunately I didn't think of that til we left.

Breakfast was great and the staff was very friendly. The pool was heated.

For the price I expected it to be better. The bathroom floor tiles in front of the tub were severely cracked and the flooring underneath was damaged. When I stepped out of the shower, I was afraid of falling through the floor.

Cleanliness

Bathroom issues: Big stain in tub. No hooks in bathroom. Fan and outlets in bathroom didn’t work. Toilet intermittently didn’t flush.

Bianca was awesome. However we had 5 adults and only got 2 queen beds. We were told that we would get our money back but have not yet. We had to make other arrangements to fit everyone. Was very disappointed.