Holiday Inn Express Hotel & Suites Dothan North by IHG

Was in town for a concert. The bathrooms are really outdated.

Arrived at 3:50, rooms not ready, waited until 4:30 still not ready. 10 other parties waiting. I had to go to an event and was told my room would be here when I got back. When I returned still no room and no solution. With 6 other parties also not having room. I asked if they were going to put us up in another hotel and no response. Finally cancelled and got a room myself. I still am being charged and will have to contest the charge.

This was one of the worst experiences we've ever had at a Holiday Inn... we get there at 8:30 pm (Check in is at 4) - they have no rooms ready. Blame it on the computer systems and then say they over booked. We along with countless other families were turned away at 9:30 pm with no where to go - With children might I add. My mother had checked in and let us stay in their room so they drove the 2 hours back home. When we woke up there was hardly no breakfast (pancake maker was messed up, bacon was undercooked, no eggs, and bagels were hard). I hate that we ended up having to pay $185 to stay here and my poor parents had to drive home and back the next morning. Plus, to make it worse the person dealing with the ordeal was rude and disrespectful to several of the guest. Will never stay here again!

Check in was a little hetic, around 4 O'clock and rooms were still being clean. Breakfast was .. well bad. I went 1 hour before closing , they were out of everything but bacon and sausage. Dirty area and not kept. Made me not want to eat anyhing at all. My room was clean when i got in there, but no trash can in the bathroom? If i come back to the area, i may look into staying else where

The beds weren’t cleaned had to request news spreads. The night attendant told me that those weren’t burn marks and not green stains. We got in late from an event and weren’t able to leave to go elsewhere so we took off the linen and slept on the new spread I was given

Breakfast was nonexistent.

Shower hadn’t be cleaned. Used wash cloth, hair and dirt on walls in shower.

The toilet are to low to the floors

The toilet