Embassy Suites by Hilton Nashville SE Murfreesboro

I booked for 6 people, so clearly I would be using the pull out couch. Was the bedding for that in the room anywhere, no, not at all. So we use the phone to call down to ask for it along with some extra pillows... what greets us? An automated system that takes forever to get to a person... nearly an hour later, the bedding shows up and the housekeeper shoves in our hands that, and 3 damp pillows. I hurried up to call her back, tell her these pillows are wet and ask for dry ones. She never returns. So I go downstairs to ask for pillows and am finally given some. Go up, take care of that, lay down in the actual bed, and it is the most uncomfortable bed I have maybe ever slept in..in a hotel, if not ever, than at least the past 10-years for sure. The bed is hard, clearly just springs, no pillow top, and the whole thing bobbles around anytime anyone moves in the bed. I work up several times throughout the night uncomfortable and with my back hurting. I finally gave up sleeping after 6 hours. Got up, went down to ask for a few more towels since there was only 3 in the room for the 6 people I have. I went down to ask for them so I didn't have to use the automated system, and because the system says for faster service go to the front desk. So I make my way down there only to be told that they will be brought to me. I have now been waiting over 20-minutes for towels and they are still not here! So all in all, this has been a terrible stay.

There was mold on the bathroom walls, The elevator kept breaking down and unusable. Even though I paid for a room they charged me $14 a day for parking.

It was good. Hotel could use an overall upgrade. New Everything!!!!!! We paid for parking and it’s not secured parking.

Great place to stay

Staff was so friendly and helpful. We had an issue with our original room and the staff was quick to help and move us to a room we really loved.

Rooms were dirty. Carpet was stained and worn. Furniture was tattered. Needs a major renovation.

The staff here was amazing! They continually check I. To make sure your stay is going well! The bed wasn’t that great and there was spilled stuff on the sidewalks that was gross and we kept having to walk around it. However, with so many people there, these types of things happen.

Staff great, breakfast great

This location should not be allowed in the Hilton collection and it is definitely not like any Embassy Suites I have ever stayed in. It is old, rooms smell of dirty carpet and foul odor. The manager Mr. Reece is non responsive and the staff are nice but not very helpful. Everything is referred back to Mr. Reece who doesn't respond. I departed early and will never stay here again. If the facilities are not nice and updated then the staff should at least be helpful. Unfortunate because this location tarnishes the Hilton brand.

In over 900 overnight stays i have never been charged for parking. You are not being honest on price quote upfront.