Hilton Garden Inn Cincinnati Blue Ash

Wow... what happened? This used to be a reliable hotel to stay on a weekend but they really let quality slide. Pool closed, horrible tv service provider, room fridge not working, marijuana users throughout the parking lot. I don't think I'd come back here ever again.

We chose this hotel because of the indoor pool, we arrived and it was closed for maintenance. We got to the room and the tv did not work. The staff person could not fix the tv and said there was no other room for us to switch to even though online said there was. He took me to another room and the door would not open. We went to another room, the window was broken being held together with tape, there was no hairdryer and the remote did not work. The staff person said that we could not receive a refund if we left so we were forced to stay. This was the worst experience I’ve ever had with a hotel.

This was the worst hotel I’ve ever stayed in. The pool was closed, the tv did not work even after the staff person attempted to fix it. He then said they had no other rooms even though online said they did. He then called to say he could move me to another room.. the first room we went to the door would not open. The second one had a broken window, the remote did not work, there was no hair dryer but he refused to give us a refund so we were forced to stay. Do not stay here!!!

Breakfast wasn’t included in the high price that was paid for 1 night

Good location our room at the end of the hall was very quiet

Check in was at 3:00 p.m. we were turned away along with probably six other people same rooms weren't ready and we had to come back later. When we press the number 5 for the 5th floor on the elevator it fell inside. It did not get fixed while we were there.

This is the 2nd time that I have had a poor experience at this hotel. In the first stay, I was given a room that was not made up. The desk clerk insisted that i entered the wrong room. I took him to the room to show him the evidence. On the latest stay, It started with check in - the keys that I was presented with did not open the door. I came back down to the front desk 3 times with the same outcome. The desk clerk made me think that I was doing something wrong. I requested a new room - which was done. I was given room 520. When I entered the room - it was 80 degrees in the room, and the heater was making an awful noise. I shut the heater off, and waited for the room to cool off. About 1:00 in the morning - the heater turned on again (it was in OFF Mode). It woke me up with the noise like a semi truck. In the morning, the breakfast buffet was not set up. When I checked out, I made a complaint to the front desk clerk. She offered no compensation for a poor experience. I recommended that room 520 not be offered to guests until repairs were made to the HVAC unit. I am doubtful that she took any action. I asked about contacting the hotel manager- she offered a shallow excuse. I will NOT be staying at this establishment again.

This place is a dump. Safety issues in the bathroom - tub has little non skid material which is a fall hazard. Asked front desk to have maintenance come fix it - I was ignored. Last year my husband fell due to no non skid material and we complained, left a voicemail asking for a supervisor or manager to call us back and no one ever called!! I should never come back here but the cost was the driver as I needed two rooms for five nights. Stay away!!! Gym had two towels - there is zero housekeeping. Leaves have been on the floor in lobby for two days. Front desk doesn’t acknowledge you unless you speak up first.