Hilton Garden Inn Cincinnati Blue Ash

Loved the whole stuff from morning to night will always come back here

Hilton Garden Inn in Blue Ash was a disappointment. Our room had chips on all of the furniture, mold in the tub, someone’s hair barrettes on the floor under the sink, rips in the curtains, and dust on the fridge. Do yourself a favor and drive on by this hotel.

Probably the worst Hilton on the planet and the last one I will ever spend and $$$. I was there for a week and staff was totally worthless … the Televison never worked, on my 2nd morning I inquired and was advised that it was a problem with the cable company, so no tele the whole week. Every evening I had to go to the front desk to ask for fresh towels. At some point the smoke detector battery was going bad chirped, no one put in a new battery and I finally demanded a new room ! I also asked that the general manager called me but as expected I have heard nothing. The Hilton guarantee is a total lie, they obviously don’t give a shir anymore …..

This hotel has really gone down. We used to stay at this hotel whenever we came to the area, which is usually once a year, but the last two visits have been very disappointing. We purchased three rooms for this visit here in October. The rooms were dirty. There was 22 inch to 40 inch TVs. The customer service staff was unhelpful and unfriendly when we complained about the rooms they said they didn’t have any anymore until we got visibly upset. My husband‘s on the phone now with Hilton honors. No Go a few miles up the road stay at Hampton and it’s rated better. We won’t be staying here anymore.

I booked the room and got a confirmation. When I arrived I was informed that the hotel was overbooked and I could not stay. I was told I would receive a refund.

When I arrived, I was told they did not have a room for me, even though I had a reservation. Stated “You reserved a room with double beds and all we have is a King room.” I was told I would have to cancel the reservation. I found another hotel nearby and then called this one back and told him to go ahead and cancel. I currently have a charge for one night showing up in my bank! Waiting on a return call since Saturday.

Front desk staff was excellent

We can count on Hilton for a clean room and safe location whenever we travel.

Literally nothing. Mold on walls. No jacuzzi which i specifically called and asked for. Got a different room due to mold yet next room doesn't have AC. Literally what is to like. 77 in a room absolutely disgusting.

Everything. Mold on walls. No AC rude staff. Lied about jacuzzi. Ive been in roach motels with more respect than this. And more expensive than others. Genuinely choose here because of the "jacuzzi '

The rooms were old and musty. TheTV was very small and its speaker didn’t work. The carpet was rough and bleached in spots. The bathtub was very slippery. The only highlight was that the staff was trying to be helpful and work with the conditions.