Dreams Royal Beach Punta Cana - All Inclusive

We booked this hotel/holiday over a year ago…it was my first trip to the Caribbean and i was so excited. We arrived at the hotel and at first was blown away! Our room looked amazing on first sight, until our second week in i noticed mould underneath the shelf in the bathroom (only because i dropped something) the tiles around the sinks were dirty and then i looked closer at the peeling wallpaper in the bathroom to notice the pattern wasnt all pattern it was spots of mould too! The cleaner only showed up 9 days out of 14! Thats annoying or she would turn up at 6 oclock! The patio furniture was supposedly rattan that was all peeling away and broken! The food was ok! Breakfast by far the best meal ! Cocos little bar and the ice cream bar maybe need to put their staff on a customer service course! Rude as hell ! A few of the catering team were rude but just a few! We used to queue for the restaurants only to notice other ppl would just turn up or walk through past us and grab a table! I did complain to reception and they said it would get sorted! It didnt !!! We ate in the mexican restaurant to see the chef tasting sauces and food to then lick hes palms and fingers! A member of staff noticed that WE see this but just looked away and avoided eye contact! I didnt eat my food! We paid around £5 thousand pounds for our all inclusive holiday, but when we arrived we noticed other guests tipping everyone and everything! Even down to waving it about at the pool bar to get served quicker! Im not adverse to tipping, like bell boys, cleaners ( not in this case) restaurant staff but not to get served quicker and to be more “ liked “ and favoured as a guest !! The scenery tbh blew me away ! The beach and the ocean was amazing! It made my holiday tbf! The hotel grounds were beautiful! No complaints here!! Sadly the rest of the resort is looking tired! Ive stayed in better 5* accommodation! This hotel for me is more a 4 with needing improvements!

Overall scenery is beautiful! Resort isn’t 5*, it’s maybe a 4* at best. Rooms are not very clean and very worn, was dusty and dirty and bathroom had a damp issue. Outside bath wasn’t clean at all, had to clean myself before use. SELECT staff are so friendly and can’t do enough for you, however others are rude, don’t seem like they want to be here (hardly smile) and seem as they tolerate you. Although it’s all inclusive you feel like you must tip every drink, meal and service you get. Food is okay. Good selection for breakfast, however found lunch and dinner hard to find something to eat, although am a fussy eater. Only fruit really available is melon or pineapple, other variety would have been good. Other guests in the hotel are not considerate, all you hear is chairs being scrapped along the floor at all hours of the day and night, along with so much shouting aside of rooms through the night. Location is great though, near to the airport and right on the ocean front which is stunning. Hotel shop is very expensive, I would bring lots of money is staying for a two week trip. Icecream shop is lovely on site, staff are not friendly who work in there though. Paid a lot of money for the holiday and to be honest it’s not worth it, other Caribbean islands are much better, friendlier and worth the money.

Excellent holiday & beyond our expectations. Will definitely return. Staff couldnt do enough for us & make our stay a brilliant one.

Great time. Room was clean and well furnished. Pools were great although chairs get grabbed very quickly. Drinks were good. Specialty restaurants were all great. Nightly entertainment was fun.

Just back from a fabulous holiday with friends. The hotel was incredible. Our room was spacious with a lovely balcony. The pool and beach areas were amazing. Animation team, pool bar team and restaurant team were brilliant and made our holiday. Big shout out to Starling, Jose, Wexle Duyavi, Wander Santana, Yeison Gil, Yensi Carpion Nertah & Menoli, these guys made our holiday so memorable. We will always remember them ❤️

Well maintained and quiet surroundings.

Nothing

We fell in love with this property some years ago. The wateways and the pools embedded in lush tropical plants and flowers, that is so beautiful. Plenty of palapas around the pools and at the beach. The new area with the waterpark is a nice addition. Sadly at "The Wrap" they did not have the paninis any more. Food at the buffet was always good. The salmon at the Seaside grill was delicious. Our room was spacious, modern and clean. Staff is friendly especially Arismendi at the check-in is an A+ employee. We are sure we will come back.

This is the most amazing resort in Punta Cana. The value is definitely worth it! Preferred Club is such a worthy experience.

This is a nice resort! Lot’s of activities and music all day. The food was good, and especially enjoyed the steakhouse. There are cats on-site. They are very sweet, but skittish. They are extremely thin and hungry. I think the resort should feed them, and take them to a vet to have them spayed/neutered & vaccinated. This is the responsible thing to do a large corporation operating a resort in the Caribbean. Many other resorts have cats on-site that are cared for, fed and healthy! This shows compassion. Tourists love pets and would appreciate a resort that cares for these sweet animals. Finally, the best part of the trip was the dynamite service we got all week! AMBI was our beach server, and he was excellent! He was polite, funny and brought us drinks all week. We appreciated his good service and friendliness.

This was the absolutely best resort ever in DR! We have been too many resorts, and none compare to this one ! We had an absolute blast ! Traveled with family and parents and kids and we all had an amazing time ! Between the super great service when we got there: to the pool and entertainment team and then even leaving it was spectacular ! WE ALL CANT WAIT TO GO BACK BECAUSE we would def return here! Tarzan, pikachu Pokémon risaaa and baby face and their manager - entertainment team they made this stay so great for us ! Such a good time ! The pool was awesome there were so many pool it was never overwhelming! Had such a good time we stayed an extra night