Residence Inn Columbus Downtown

The staff was all wonderful. Like many lower middle tier hotels, it has some poor quality repairs throughout that scream landlord special. Functional yes, but esthetically worse than expected at the price of the hotel. The neighborhood has drunken fools shouting by the main entrance at bar close, and stunt car racing up and down the street throughout the night. Not the hotels fault, but it really hurts the experience. Breakfast was amazing and all the staff cannot be complimented enough.

This staff was so friendly and helpful. Been 30 years since I’ve been to Columbus and it was utterly amazing!

Good: Excellent valet service. Impressive breakfast buffet spread with healthy options. Very convenient location to the Palace Theatre. Good food takeaway options on the same block. Meh: Room was very average. Needs a lot of TLC, especially in the bathroom (no soap for the sink; peeling wallpaper; screws left in wall after shelf removed) - quite dated. It was fine for one night. Also front door of the hotel you have to buzz in and push the door at the same time but it wasn't easy or intuitive.

I like the friendliness of the staff

The microwave was dirty, things left from previous occupants were in the room still. Floor near bathroom was bad and tore our socks when we walked on it. Sofa bed very uncomfortable

Great stay in an old bank building. Plenty of charm and character!

This is probably the most engaged, happy staff from front desk, breakfast, valet that I have encountered in a long time. Great leadership makes a great team well done! Residence Inn Columbus, OH. From the time I registered until I left it just felt that folks wanted to be there, unfortunately that is not the norm anymore.

We reserved a two bedroom/2 bath room for 3 nights for $927. Pretty typical spring break prices. But we didn’t get $927 worth of a stay. We arrived late at night and honestly went straight to bed. I noticed that the room had a smell to it and was outdated but we were tired and went to bed. I will say our king bed was pretty small and obviously old. The next morning we were headed out the door for an event by 8, so again —just focused on getting ready and out the door. I did notice the holes in the carpet and in the foot of the fridge. Upon returning to the room around 2:00 pm I had time to really see the room. The odor was still there. I opened the drawers to try and find a spoon and noticed everything was dirty. I found the silverware in a cabinet and the storage for the silverware had food stains and crumbs. The pots, pans and dishes all had food residue on them. I loaded everything I could in the dishwasher before we could use anything. The TV’s are straight out of the 90’s and we’re not compatible with my son’s system he brought along to play. Our freezer started making a very loud noise that I couldn’t make stop. I then noticed stains and junk on the floor in front of the fridge. I went down to the front desk. I was told that all the rooms have holes in the carpets and dinged up fridge doors. That the building is getting a remodel in the future. I nicely explained that the room I’ve been provided is definitely not worth what I paid for it. I was repeatedly asked, “what do you want?” by the receptionist. I want a nice room 🤷🏻‍♀️ I was then offered the ability to check out. It’s now 2:40 pm and we have to leave by 5 for an event . Checking out unfortunately wasn’t really an option. She said she’d let me speak with the GM. The GM comes out and literally just stares at me, I try and show the video of the noise my freezer is making and pictures of my room. I’m again told about upcoming renovations. I nicely explain that doesn’t help me, that I never should’ve been allowed to reserve the room for $927 if everyone on site knew it’s condition and it should be stated on the website that holes in the carpet and dingy outdated rooms are the acceptable norm. The GM said he would take money off of my bill —reduced my stay to $754–still WAAAAAY over priced! And said the maintenance man could fix our freezer after we left for our event. I said I’d like it fixed now because it’s so loud. In walks the hero of my story! Brian the maintenance man should be the GM! He actually cared! He knocked on the door and said he could hear my freezer from the hallway. He fixed the freezer and was so polite and helpful! The next morning we called the front desk for our car because valet never texted us their link which we explained each time we got our car but we never got the link. We got to valet and the front desk never told valet we called for our car. I was complaining to my husband and Brian—the hero!- was right there. He asked what was wrong and if he could help. I told him about one of the showers not working right. He asked if he could fix it while we were gone to which we gladly agreed! Upon our return, not only was the shower fixed beautifully, but Brian left us a handwritten note and three bags with water bottles and treats. Brian deserves a raise and yes I did call Marriott and praise Brian! Breakfast was great! Lots of choices and helpful staff! Valet was great! (Except our text issue) but they were super friendly, helpful and quick to grab our car! The hotel bar and bartender were also great!

This is a great hotel. The staff is so great and friendly. Very knowledgeable........... breakfast is amazing in the old vault. Valet is easy to use. Off-site gym has everything you need to get in a great workout. There are several nice places to visit in the area