Hotel Costa Australis

All good from start to finish - friendly welcome, food, hospitality, room, location. They were doing building work round the back because it was low season so we were transferred to the front (or upgraded!).

The areas that show online as parking are being built upon as the hotel appears to be expanding. This will be interesting for those that need parking in the future as currently we had to rely on parking on the adjacent streets. This was ok, but did mean that it was a bit of a walk with our luggage. All ok for us as wasn't raining at that time.

Ubicación

El lobby estaba desarmado y ocupado por construcción o remodelación. Las fotos mostraban un hotel mucho más cálido que el Real. Muy frío.

Pequeno almoço maravilhoso, muito bom dos melhores que já vi na zona toda. Vista incrível. O staff é maravilhosos, desde a recepção ao restaurante. Tem maquina para se ter água fresca potável junto aos elevadores em cada piso. Fica muito perto de barcos que fazem as tours do Lago Última Esperanza, e muito perto do centro também ainda que a cidade seja pequena.

Nesta noite estivemos num quarto MUITO pequeno, que de manheira nenhuma justificou o que se pagou, Cuidado portanto nas marcações porque têm vários tipos de quartos uns bons e outros bastante maus como foi o caso desta noite, um verdadeiro roubo. Mas depois mudaram-me de quarto e fiquei mais dias. Também o facto de haver obras a decorrer não foi bom mas claramente dão o seu melhor para incomodar o menos possível. Mas seria preferível perceber que as obras seriam para melhorar o hotel que está decadente do que acrescentar mais área, que parece ser o que estão a fazer.

Location

Matresses

I was twice in the Hotel Costaustralis, with mixed experiences. The first night I got a small room for one person under the roof, which was more or less empty except the bed. There was no chair or sofa, no wardrobe, and except a very slim side table or the bed itself nothing, where one could put cloth or similar taken out of the suitcase. Other than that the room was o.k., but this really bothered me. I complained about the missing depositing possibilities the next morning, and when I returned two days later, I got a fully equipped and nice room. Maybe a bit small if you come with 2 persons, but for me the second room was perfectly fine. Besides that: the hotel is right at the lake, which is nice, and not too far from the city center. It has a large lobby area, check-in was fast and efficient. The breakfast was a bit limited in selection but with a counter for freshly made omelettes or eggs which were very tasty. So overall a bit mixed feelings, but with the right room a good choice.

O hotel é bem localizado, em frente ao mar, e não distante do centro da cidade. O quarto é amplo e a limpeza, de um modo geral, boa.

O atendimento deixa a desejar: solicitei a um funcionário da recepção que fizesse uma ligação para resevar uma mesa em um restaurante e fui MUITO mal atendido, a ponto de ter que me reportar ao gerente da propriedade para formalizar queixa. O hotel se apresenta muito mal cuidado no exterior, necessitando manutenção. O hotel atende a várias excurssões e se apresentou muito barulhento.

La ubicación, el servicio del hotel, todo el personal muy amable y atento.

Hacía demasiado calor en la habitación, aun apagando los radiadores.

Da cordialidade e simpatia dos funcionários e da localização.

O hotel está passando por reformas, para sua modernização. Isso causou um certo desconforto para a circulação dos hóspedes e principalmente nos deixou sem área de estacionamento para nosso carro.

Overall Experience: We thoroughly enjoyed our recent stay at Hotel Costa Australis. Our experience was overwhelmingly positive, characterized by excellent dining, helpful staff, and a great location. While there were a few logistical inconveniences, the hospitality we received was top-tier. These were the highlights of our stay. We stayed for 5 nights. Dining: The breakfast service was a significant highlight. The buffet offers an ample variety of both vegetarian and non-vegetarian options. We particularly appreciated the made-to-order station, where fresh omelets and fried eggs are prepared on demand. On-site restaurant is a great especially when enjoying the views from lobby and having coffee/drinks We really enjoyed that part of our stay among others. We ordered dinners several times from the restaurant due to variety of menu options. Excursion Support: The on-site activity booking service is an incredible asset that deserves more visibility. We were initially unaware that a dedicated salesperson was available to assist with excursions. We would like to specifically thank Yohan, who was able to secure a Grey Glacier tour for us at the last minute when other sources indicated it was fully booked. Areas for Improvement: Guest Amenities: Upon arrival, we were disappointed to learn that power adapters were not available for guest use unless purchased for $10 (USD), and it was suggested we use the TV's USB port for charging. This felt inconsistent with the high standards of the hotel. Providing USB A and C charge points in room or international plugs as a standard courtesy would greatly improve the first impression for international travelers. Communication: Prior to arrival, I attempted to contact the hotel multiple times via the WhatsApp numbers and concierge details listed on the website but received no response. Updating these contact channels is essential to ensure guests can easily resolve questions before they arrive. Despite these minor setbacks, the quality of the breakfast, the excellent lobby, the views and the exceptional effort shown by the staff made for a memorable stay. We highly recommend this hotel to anyone visiting Puerto Natales.

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