Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG

Staff were welcoming & very kind. The room was nice & pretty clean but the front lobby smelled musty.

We booked this hotel with a group of our daughter's gymnastics teammates for a gymnastics event in the city. The children wanted to enjoy their evening together in the hotel pool. Most of the rest of the teammates were able to cancel & rebook at a hotel with a pool but we weren't because we booked through bookings.com for my first time. BIG mistake!! I will NEVER book through this site again!!!!! Our booking that was supposed to be a great price was more expensive than the others that were able to rebook at a nicer hotel with a pool.

Attentive and helpful staff

Location yo my schedule appointment

Paying for parking

The location was a positive and it appeared surface clean in the lobby and the room. Staff were polite, friendly and helpful.

There was an immediate and strong musty/moldy smell in the lobby, smelled faintly of sewage in the room, strongest in the bathroom. The pool, though advertised, was not operational and appeared as though it hadn't functioned in quite some time. There were additional "facilities fee" for the "amenities provided" which I feel like the hotel fee should have MORE than covered. Cable was choppy, the picture cut in and out frequently. I'm not sure if it was the cable or the outdated television that was the issue. Overall, I was very disappointed in the HI-Ann Arbor and would not book another stay at this location.

Amazing staff, clean and nice comfortable bed.

I have nothing bad to say.

The area was safe and easy to access restaurants and shopping. The room was clean. The hotel accommodated my early arrival. The breakfast was great!

The smoking area was immediately outside the exit so I needed to walk through a cloud of smoke when I exited the building.

The sink wouldn’t drain and the tub was horribly stained but the management was the issue. I’m staying here for work so I set to work in the lobby. They have a restaurant on site, which would have been convenient for lunch but it wasn’t open so I ordered lunch. The manager made the front desk tell me I had to leave the lobby because you can’t have outside food due to them having a restaurant. Which I would understand if it was open but I was forced to pack up everything just to eat even though they didn’t have an option to eat there. Unnecessary “policy” to enforce when the restaurant is closed and hugely inconvenient. Really poor customer service.

Very comfortable, staff helpful, clean.