Staybridge Suites Houston - Willowbrook by IHG

The desk clerk, Mason, was amazing. We were having trouble with our room door, and he came to assist us in getting into our room. He even gave us a recommendation to a restaurant. He was very friendly. The ducks were cute.

The door was broken, the water didn't get hot in the shower, there were no sheets/ blankets for the sleeper sofa, and the a.c. stop working in the middle of the night. Called the night clerk and received absolutely no help. After about an hour, we were finally able to get it to turn on after switching the batteries around in the thermostat.

Staff was excellent. Good location out of the busy areas. Building itself is nice but the rooms need some updates, bathroom in particular. I'll never understand why hotels dont just put walk in/stand in showers. Geez who is trying to take a bath in a small tub at a hotel? Maybe im the oddball i dont know. Anyways loved the staff who were really nice, especially the younger gentleman and overall I would stay there again if in the area.

Property was nice. Shower curtain was a foot too short and hung too high. There was a musty smell in hallway and room.

Very happy that pets are welcomed at a reasonable rate. Breakfast was good. Carpet on 2nd floor is in dire need of replacement. Curtains in room and wall behind couch had stains; chocolate; blood(?) Extremely noisy at night; sounds of running feet throughout the night on upper floor. Smell of urine and marijuana throughout the floor.

The pool was out of service for our entire 10 day stay kids really disappointed

Nothing

The pool was closed, and they had no extra pillows as well as the breakfast was not good at all. Will never return.

It was a great experience staying at the hotel,we have been staying at these hotels for a while and they are really good