Staybridge Suites Houston - Willowbrook by IHG

So many bugs that I couldn’t stay there.

Front desk was very friendly, however when we first entered the hotel, there was a very nasty smell; like vomit and that smell was all throughout the elevator. Our room, 326, carpets were very nasty. The fridge did not work well very noisy, and the shower curtain was no help in keeping the water off the floor. Would not go back

Staff was super sweet and very accommodating

The guy at the front desk was really sweet. Everyone was nice and very welcoming. The breakfast was fresh, even the fruit! I was surprised. It was very good. I would definitely book again.

Stay was not so great. We travel alot for baseball and this was by far the worst stay. I used the restroom and there was hair on the walls of the restroom. Shower pipes didn’t work without screeching the whole time. We unloaded our stuff from the car to enter on the side of the hotel and the keypad didn’t work. Once we finally got in the building we went up the stairs with our stuff and our key didn’t work to the room. We had to go back down to the lobby.

To the lady that checked me in on Saturday; with the beautiful blue eyes; please forgive me for not getting your name; again thank you!! Keep being a blessing.

The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm.

The price

They had a lot of roaches