Hidden Valley Resort, an Ascend Collection Resort

The family suite was perfect for our stay. It was nice to have an area to eat and a living room to sit. The renovations to the lobby are very nice and modern.

The listing says accessible but there is no elevator. I was traveling with someone with mobility issues and was denied a room on the main level. No elevator to access any floors, swimming pool, hot tub or sauna. If you want to walk down to see the beach and have mobility issues you can't. The stairs leading down have no railings. At first I was given the wrong room according to my booking. The lady at the front desk, Rena, was not very accommodating and was adamant I was incorrect. William and the manager took over and were very apologetic in the mistake that was made and had my room switched to the room I booked, which was the family suite. Although the room was very clean it was outdated and was in definite need of repairs. The resort is nice and I can see it growing to becoming great under the new management.

Hidden Valley has a beautiful setting and the beds were comfortable, but there are several areas that need improvement. Noise from other guests in the hallways continued late into the night, making it difficult to rest. Front desk communication was also disappointing, as calls often went unanswered and responses came much later than expected. In addition, the floors in our room did not appear to have been thoroughly cleaned. The room itself was fine, but overall the experience did not compare favourably to other hotel chains such as Hampton Inn, where cleanliness, service, and noise management are generally more consistent. Hidden Valley has potential, but guest comfort and responsiveness need more attention.

I hate to give negative reviews as I am aware that you cannot please everyone. However we visited in mid May only to be told that there was no bar, no restaurant and no massage facilities. We had travelled from the UK and were very disappointed. I could not find anything on the website to support this.

Nice hot tub/pool area for kids & adults. Nice views onto the ski hill.